Ikena Lai
Kennesaw,GA
Summary
Operations professional with experience in property management and business operations support. Strong background in vendor oversight, financial administration, client and tenant relations, and process coordination. Multilingual professional able to build rapport across diverse teams and client populations. Adept at maintaining organized workflows, ensuring compliance, and supporting smooth daily operations across dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Operations Coordinator
BA Stone Surfaces
01.2025 - 2026
- Managed client projects from initial estimates to successful completion
- Facilitated communication between departments to align project goals and enhance collaboration efforts
- Managed financial transactions, including invoicing, expense tracking, and payroll processing
- Managed inventory levels, ensuring optimal stock availability while minimizing excess waste
Residential Property Manager
BTK Properties LLC
2023 - 01.2025
- Oversaw client communications and contract management processes.
- Streamlined lease management processes, improving accuracy in documentation and renewals
- Monitored payment processes, budget allocations, and financial reporting.
- Managed property maintenance operations, coordinating repairs and ensuring timely service delivery.
Telemarketer / Administrative Support
United Screening Centers
01.2021 - 01.2023
- Supported outbound sales and appointment scheduling
- Trained and mentored new employees on best practices and compliance standards
- Managed client databases using CRM software for tracking interactions and follow-ups
- Compiled and analyzed data to determine approaches to improve sales and performance
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FLSkills
- Administrative Support
- Client Relations
- Leasing & Sales
- Payroll & Financial Records
- Training & Team Support
- Vendor Coordination
Languages
English
Portuguese
Spanish
Timeline
Operations Coordinator
BA Stone Surfaces
01.2025 - 2026
Telemarketer / Administrative Support
United Screening Centers
01.2021 - 01.2023
Residential Property Manager
BTK Properties LLC
2023 - 01.2025
High School Diploma -
Olympic Heights Community High School