Jasmine Clayton
Thyme Care
MURFREESBORO,TN
12
years of professional experience
Versatile administrative professional with extensive experience in healthcare and trucking industries, claims, and office support. Strong in electronic medical records, data entry, and customer service, with a proven ability to organize information, resolve issues, and keep daily operations running smoothly.
Work History
Operations Coordinator
1 Year 7 Months- Track incoming workflows, prioritized urgent tasks, and maintained accurate documentation for handoffs.
- Support care coordinators with issue resolution, ensuring timely responses and consistent service delivery.
- Upload member medical records and care coordination documents into multiple electronic medical records systems, ensuring accurate and timely data entry to support patient care.
- Assist with facilitating systematic workflows to improve efficiency, contributing to streamlined operations and reduced processing times across departments.
- Indexed medical records into member profiles into Thyme Box, enhancing accessibility and organization for clinical and administrative teams.
Administrative Assistant/ Care Coordinator
1 Year 7 Months- Answered multi-line phone system, routing calls, delivering messages to staff in a timely manner.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to member inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital member and company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained timely and accurate completion of daily tasking processes according to company expectations and team deadlines.
Adminstrative Assistant-Finance Department
8 Months- Coordinated calendars, meetings, and appointment schedules for executive and administrative staff.
- Managed incoming calls, messages, and correspondence with timely, professional follow-up.
- Prepared reports, spreadsheets, and data entry tasks to support daily office operations.
- Organized office supplies, forms, and front-desk materials to keep workflows efficient.
- Resolved scheduling conflicts and redirected requests to appropriate departments or personnel.
- Assisted with purchase orders, vendor communication, and routine administrative follow-up.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with planning of office events such as holiday parties, and team meetings while promoting a positive company culture and boosting employee morale.
Administrative Assistant
1 Year- Coordinated patient appointments, referrals, and office calendars to support daily clinic operations.
- Maintained accurate medical records, files, and documentation while protecting HIPAA compliance.
- Managed incoming calls, routed messages, and responded to patient and staff inquiries promptly.
- Processed data entry tasks for billing, scheduling, and administrative forms with high accuracy.
- Organized office supplies, mail, and records to keep workflows efficient and uninterrupted.
- Supported insurance verification, authorization follow-up, and patient intake documentation.
- Improved front-office coordination by streamlining communication between patients, staff, and providers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to patient inquiries while addressing concerns and requests effectively.
- Developed filing system for historical documents, preserving important company records and improving access to patient information by transferring active patient profiles to Eclinical Works.
Administrative Assistant
1 Year 1 Month- Processed incoming calls, messages, and inquiries with accurate, professional patient support.
- Perform essential office tasks such as data entry, email maintenance, and scanning documents as requested.
- Document maintenance such as editing, document conversion, data collection, and report assembly.
- Conduct vendor and marketplace research to fulfill procurement needs.
- Collaborate with assigned partners to troubleshoot issues related to maintenance and storage of of file contents with heavy data entry and need for accuracy.
Claims Agent
5 Months- Adjudicated disputed claims by analyzing evidence, conducting interviews, and documenting determinations for case files.
- Streamlined the adjudication process for disputed claims by assisting with analyzing evidence, conducting phone and video interviews, and documenting determinations for case files.
- Interpreted workforce development policies to issue accurate benefit decisions and resolve claimant issues.
- Communicated claim status, requirements, and appeal rights to claimants, employers, and partner agencies.
Contact Center Agent
8 Months- Managed inbound and outbound patient calls with use of multi line phone systems.
- Documented call details and account updates in CRM systems to maintain complete patient records.
- Reviewed patient information for accuracy, ensuring HIPAA compliance and data integrity.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Answered over 150 calls per shift to meet fast-paced call center demands.
Compliance Clerk
1 Year- Reviewed hours-of-service logs for accuracy and corrected discrepancies before audits.
- Audited compliance records and resolved missing information across safety documentation.
- Assist Team Lead and Safety Director with permitting, licensing, and registration documents for fleet operations.
- Coordinated permitting, licensing, and registration documents for fleet operations.
- Assist with scheduling routine random drug testing and documentation of results.
- Assist with work history requests using Tenstreet Software.
- Tracked expiration dates for medical cards, inspections, and certifications.
- Streamlined recordkeeping workflows to improve compliance accuracy and document retrieval.
- Proactively identified potential risks, recommending appropriate measures to mitigate them before they became issues for the organization.
- Enhanced compliance management by implementing efficient filing systems and record-keeping procedures.
Administrative Assistant/ Receptionist
3 Years 1 Month- Managed high-volume phone, email, and visitor communication with professionalism and accuracy.
- Tracked office supplies, processed purchase requests, and supported budget-minded ordering.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated dispatch schedules, aligning driver assignments with delivery priorities and service commitments.
- Communicated with drivers, warehouse staff, and customers to confirm pickup, delivery, and appointment details.
Education
Bachelor of Science - Applied Management
Skills
Process improvement
Data Management
Customer support
Customer Service
Workflow optimization
Administrative support
Analytical thinking
Team Building
Timeline
Operations Coordinator
Thyme Care
04.2025 - CurrentRead More
Administrative Assistant/ Care Coordinator
Thyme Care
04.2025 - CurrentRead More
Adminstrative Assistant-Finance Department
Dialysis Clinic Inc.
08.2024 - 04.2025Read More
Administrative Assistant
Dialysis Clinic Inc.
07.2023 - 07.2024Read More
Administrative Assistant
Tenn Care
12.2021 - 01.2023Read More
Claims Agent
Department of Labor and Workforce Development
04.2021 - 09.2021Read More
Contact Center Agent
Xtend Healthcare
08.2020 - 04.2021Read More
Compliance Clerk
Quickway Carriers
04.2018 - 04.2019Read More
Administrative Assistant/ Receptionist
Western Express Inc.
01.2015 - 02.2018Read More
Grand Canyon University(Online)
Bachelor of Science from Applied Management
Read More