Summary
Overview
Work History
Education
Skills
Timeline
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Ikeria Allen

Atlanta,GA

Summary

Motivated and dependable professional with years of experience in fast-paced environments utilizing excellent organizational skills and service satisfaction. Proficient in job execution and proven track record of success in meeting deadlines while remaining in compliance with organizational regulations.

  • Strategic and creative thinker with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients.
  • Results- oriented professional with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement
  • Performance- driven team player with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Pandora Jewelry
03.2018 - 01.2022
  • Provide on- the-job training to new hires and served as subject Matter Expert to current staff
  • Ensure compliance with all safety rules and regulations in order to minimize downtime and enhance staff efficiency.
  • Facilitate meetings for professional development and updates on the company progress.
  • Collaborate with management team, submitting recommendations towards process improvement
  • Set the example in strictly adhering to organizational polices, coaching, mentoring and counseling sales agent to work together continuous development of a safe and successful team.
  • Demonstrated through knowledge of process, schedule, etc
  • Monitored timekeeping of staff in support of accurate payroll processing
  • Submit reports reflecting sales activities and areas of opportunity to leadership team
  • Held daily shift briefing to communicate pertinent information to team
  • Monitored the team's activities through visual inspections, quality assurance and compliance checks

Store Manager

Sublime Donuts
08.2016 - 03.2018
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Complete store administration and ensure compliance with policies and procedures
  • Train new employees with corporate Human Resource and operational policies
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.

Sales Lead

Express Clothing
03.2014 - 08.2016
  • Assist in developing and motivating associates to maximize sales potential
  • Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management
  • Partner with Store Management to provide feedback on associate performance
  • Assist in training associates on store operations, products, policy, and procedures.
  • Analyzed customer feedback to identify areas for improvement in products and services.

Education

BBA - Business Administration And Management

Atlanta Metropolitan State College
Atlanta, GA
05-2026

Associate of Business Administration - Business Administration

Atlanta Metropolitan State College
Atlanta, GA
05.2022

Skills

  • Customer Service and Engagement
  • Hiring and Training
  • Team Management
  • Inventory Counting
  • Training and Development
  • Communication Skills
  • Problem-Solving
  • Staff Supervision
  • Marketing and Promotions
  • Microsoft Word
  • Employee Scheduling
  • Time Management

Timeline

Assistant Store Manager

Pandora Jewelry
03.2018 - 01.2022

Store Manager

Sublime Donuts
08.2016 - 03.2018

Sales Lead

Express Clothing
03.2014 - 08.2016

BBA - Business Administration And Management

Atlanta Metropolitan State College

Associate of Business Administration - Business Administration

Atlanta Metropolitan State College
Ikeria Allen