Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Ikeriah Carmichael

Lake View ,SC

Summary

My name is Ikeriah and I have great customer service skills. Being a customer service reprehensive is something I enjoy doing. I would love to further my career by finding a job that relates to what I love doing.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

We Care Home Health Services
02.2020 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Cashier

Wendys Restaurant
03.2020 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Education

High School Diploma -

Lake View High School, Lake View, SC
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Customer Relations
  • Data Entry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Cashier - Wendys Restaurant
03.2020 - 04.2022
Customer Service Representative - We Care Home Health Services
02.2020 - 02.2024
Lake View High School - High School Diploma,
Ikeriah Carmichael