Ikeriah Carmichael
Lake View ,SC
Summary
My name is Ikeriah and I have great customer service skills. Being a customer service reprehensive is something I enjoy doing. I would love to further my career by finding a job that relates to what I love doing.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
We Care Home Health Services
02.2020 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Wendys Restaurant
03.2020 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
High School Diploma -
05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Customer Relations
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier - Wendys Restaurant
03.2020 - 04.2022
Customer Service Representative - We Care Home Health Services
02.2020 - 02.2024
Lake View High School - High School Diploma,
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