Ikeshia Carter
Merrillville
Summary
Dynamic professional with experience as a Direct Support Professional at Inpact, skilled in behavior redirection and client support. Proven ability to enhance client wellness through effective crisis intervention and meticulous documentation. Strong time management skills foster a collaborative environment, ensuring safety and cleanliness while promoting team morale.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Inpact
07.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Assistant Manager
Jimmy John's
08.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
William A Wirt School
Gary, IN07-2003
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Inpact
07.2024 - Current
Assistant Manager
Jimmy John's
08.2023 - 07.2024
High School Diploma -
William A Wirt School
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