Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ikiea Sherry

Tampa,FL

Summary

Experienced professional with a strong background in operational excellence and process improvement roles. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience in auditing, employee training, onboarding, and communications management. Proficient in software development, system administration, and technical support. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Committed to continuous learning and growing outside my comfort zone to contribute to organizational success. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience

Work History

Communications Manager - Contractor

Enviornmental Community Action, Inc
Atlanta, GA
01.2022 - 12.2023

Employee Onboarding

  • Created and maintained onboarding materials such as handbooks, policies, and procedures for new full-time and contract employees.
  • Assisted in employee recruitment by reviewing potential candidate resumes and participating in the interview process.
  • Delegated by the executive director to create job descriptions for various roles needed for the organization.
  • Scheduled and conducted orientation sessions for new hires, ensuring a smooth transition into the company.
  • Tracked the completion of the required paperwork for each hire during the onboarding process.
  • Created and maintained a database of information to track records for newly hired employees.

Employee Training and Meeting Facilitation

  • Worked with Executive Director to interview and select training vendor to facilitate staff retreat.
  • Secured and scheduled additional training facilitators and guest speakers for the staff retreat.
  • Coordinated with training vendor to organize training content and scheduled additional facilitators for staff retreat.
  • Created training materials and presented training content during staff retreat.
  • Delegated by the Executive Director to facilitate several weekly staff meetings in her absence.
  • Attended out-of-state meetings hosted by ECO-Action funders in 2022 and 2023. Assisted team in presenting on status of ECO-Action's programs supported by funders during these meetings.

Event Facilitation

  • Delegated by Executive Director to facilitate 2023 Yearly Fundraiser event - December 18, 2023. The yearly Fundraiser is responsible for raising over 50% of the yearly operating budget for ECO-Action.
  • Created advertisements and managed communications for this event, including invitations to donors and awards winners. Also, managed website content regarding this event.
  • Reallocated critical responsibilities during this event to program managers 1 level below the Executive Director.
  • Managed communications with vendors during this event to resolve issues as they arose.

Standard Operating Procedures

  • Created a SharePoint site as a digital storage solution for communication, branding, training material, office procedures, and employee records.
  • Managed team of employees to create standard operating procedures for their various roles in the organization.
  • Established standard operating procedures for employee onboarding and website content management processes.

Website and Social Media Content

  • Managed communication and coordination of content and rebranding with website developer to create new company website.
  • Completed training with website developer to takeover completion and management of changes to company website.
  • Created website pages, calendars, pictures, etc. for website content.
  • Provided oversight of company's social media developer to create content and post content on company's social media platform.
  • Managed subscriptions for website and social media platforms: Instagram, Twitter, and Facebook.

Workflow Development

  • Created a visual workflow for the new client intake process to post on company's website.
  • Conducted interviews with previous Executive Director to create a visual workflow to assist new clients in understanding the intake process.
  • Created an online new client intake form to help optimize the intake process.

Senior Engineer

Honeywell International, Inc
Clearwater, Florida
01.2015 - 05.2020
  • Member of the Operational Excellence team created to drive process improvements and cycle time reductions across Aerospace engineering groups to help meet business objectives.
  • Facilitated regular meetings with internal engineering leadership customers to help drive their process improvements and cycle time reduction organizations to expected results.
  • Analyzed trend metrics and provided recommendations/solutions for process improvements.
  • Performed voice of the customer meetings, polls, and surveys to ensure process improvements were effective for impacted user groups.
  • Collaborated with cross-functional engineering teams to ensure operational excellence and customer satisfaction.
  • Utilized Lean Six Sigma principles to drive operational excellence throughout the Aerospace engineering organization.
  • Worked with the engineering operational excellence team to manage the rollout of the new Stages tool used to store and configuration control cross-functional engineering procedures.
  • Facilitated and managed weekly meetings with Stages tool vendor, Method Park.
  • Worked closely with internal stakeholders such as engineering managers, engineering process owners, and end users to coordinate and roll out changes to engineering procedures.
  • Scheduled and facilitated meetings to communicate changes to engineering procedures to end users.

Quality Engineer

Honeywell International, Inc
Clearwater, Florida
01.2006 - 01.2015
  • Led AS9100 and AS9115 Internal Network Audits for various Honeywell Aerospace locations. Responsibilities included facilitating opening and closing meetings, developing the audit schedule, managing audit team members, documenting audit results/reports, communicating audit results and findings to Honeywell site management teams, and managing resulting audit corrective actions.
  • Monitored monthly Corrective Action Requests (CARs) metrics for assigned Aerospace locations and communicated metrics to engineering leadership supporting Honeywell Aerospace site CAR goals.
  • Facilitated several engineering Process and Procedures Control Board (PPCB) meetings to review Aerospace procedures developed by Engineering personnel.
  • Facilitated two 8-hour Cause Analysis and Mistake Proofing (CAMP) instructor-led training. Responsibilities included course setup, invitation to attendees, ordering of class materials, and class setup in Honeywell Learning Management System (LMS).

Education

MBA - General Business

Florida Metropolitan University, Brandon, FL
Brandon, FL
05-2003

Master of Science - Computer Science

Clark Atlanta University
Atlanta, GA
05-1997

Bachelor of Science - Computer Science

Clark Atlanta University
Atlanta, GA
05-1997

Skills

  • Excellent Communication
  • Attention to Detail
  • Organizational Skills
  • Analytical Thinking
  • Verbal and Written Communication
  • Project Management
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Orientation and Onboarding
  • Continuous Improvement
  • Root Cause Analysis
  • Process Improvement
  • Process Development
  • Six Sigma Methodologies
  • Stakeholder Management

Timeline

Communications Manager - Contractor

Enviornmental Community Action, Inc
01.2022 - 12.2023

Senior Engineer

Honeywell International, Inc
01.2015 - 05.2020

Quality Engineer

Honeywell International, Inc
01.2006 - 01.2015

MBA - General Business

Florida Metropolitan University, Brandon, FL

Master of Science - Computer Science

Clark Atlanta University

Bachelor of Science - Computer Science

Clark Atlanta University
Ikiea Sherry