Meagan Flannery
Sr. Communications Manager
Paso Robles,CA
Overview
18
18
years of professional experience
Work History
Sr. Communications Manager
T-Mobile
Paso Robles, CA
03.2016 - Current
- Developed communications strategies to drive frontline revenue, reduction in churn, and product expertise.
- Coordinated advocacy relations meetings and prepared necessary materials in advance.
- Supported leadership development, Device launch execution, and promotional plans through development and implementation of internal and external communication strategies.
- Evaluated program effectiveness to determine return on investment.
Sr. Trainer
T-Mobile
Santa Monica, CA
09.2014 - 03.2016
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Recruited, trained and mentored new instructors.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
Retail Store Manager - High Volume
T-Mobile
Westwood, CA
02.2011 - 09.2014
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Retail Associate Manager
T-Mobile
Washington, DC
12.2004 - 02.2011
- Assisted the management of multiple high volume retail store locations.
- Trained, developed, and coached multiple direct reports.
- Managed major device launches and line management.
Education
Master Of Business Administration - Business Management
California State University - Dominguez Hills
Carson, CA12.2014
Bachelor Of Arts - Communication Studies
California State University - Northridge
Long Beach, CA09.2009
Skills
- Written Communication
- Excellent Communication
- Multitasking Abilities
- Teambuilding
- Decision-Making
- Planning and Coordination
- Interpersonal Communication
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Organization and Time Management
Timeline
Sr. Communications Manager
T-Mobile
03.2016 - Current
Sr. Trainer
T-Mobile
09.2014 - 03.2016
Retail Store Manager - High Volume
T-Mobile
02.2011 - 09.2014
Retail Associate Manager
T-Mobile
12.2004 - 02.2011
Master Of Business Administration - Business Management
California State University - Dominguez Hills
Bachelor Of Arts - Communication Studies
California State University - Northridge