IKRAAM OMAR
Denton,USA
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
07.2016 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Maintained compliance with safety and regulatory standards in medication handling.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Conducted quality checks on prescription orders to prevent errors.
- Operated pharmacy software systems for processing prescriptions efficiently.
- Supported team members by training new pharmacy technicians on procedures.
Casual Mail Handler
United States Postal Service
11.2014 - 01.2015
- Sort packages, unload and load trucks.
- Move sacks of mail from one place to the other.
- Move gay lords using a jack.
- Dump mail from sacks, and cut ties.
Education
AA - Teacher Education
Manchester Community College
01.2015
Skills
- Instruction / Briefing / Group Presentation
- Computer Literate
- Strategic Scheduling / Planning / Coordinating
- Attention to detail
- Problem-solving skills
- Data entry
- Customer service
- HIPAA regulations
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
Certification
- CPhT - Certified Pharmacy Technician
Languages
Arabic
Native or Bilingual
Timeline
Certified Pharmacy Technician
CVS Pharmacy
07.2016 - Current
Casual Mail Handler
United States Postal Service
11.2014 - 01.2015
AA - Teacher Education
Manchester Community College