Ikran Harun
Fargo
Summary
Dynamic professional with a proven track record in hospitality and support roles, notably at Doubletree By Hilton. Skilled in excellent communication and time management, adept at enhancing customer experiences and streamlining operations. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high standards of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Doubletree By Hilton
11.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Direct Support Professional
Access Of The Red River Valley
03.2022 - 12.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
West Fargo High School
West Fargo, ND05-2021
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
Certification
Medication Technician
Languages
English
Full Professional
Timeline
Front Desk Assistant
Doubletree By Hilton
11.2022 - Current
Direct Support Professional
Access Of The Red River Valley
03.2022 - 12.2024
High School Diploma -
West Fargo High School
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