Ila Carnero
Antioch,CA
Summary
Dynamic professional with a proven track record in customer service and sales, honed at BJ's Restaurant & Brewhouse and Home Depot. Skilled in cash handling and exceptional customer service, demonstrating a calm demeanor under pressure. Achieved significant improvements in customer satisfaction through meticulous attention to food safety and service standards. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Busser and Front Desk
BJ's Restaurant & Brewhouse
Brentwood, CA
07.2024 - 12.2024
- Answering high volume of telephone calls- placing take-out orders and answering guest questions
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees in proper food preparations procedures, ensuring attention to safety, hygiene, and efficiency
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Part Time Sales Associate
JCPenney
Brentwood, CA
03.2023 - 11.2023
- Deliver exceptional customer service
- Ensure the store remains clean and all displays are neat and orderly
- Follow all proper return and refund procedures
- Operate register and credit card machine
- Process all inbound merchandise shipments and in-store price changes
- Take inventories
- Maintain a professional appearance consistent with company dress code policy
- Help maintain company standards of product layout and sales floor organization
- Adhere to all company policies, procedures, and guidelines
- Other duties as assigned
Full Time, Greeter, Cashier, Customer service
Home Depot
Brentwood
09.2021 - 02.2022
- Customer service skills
- Good listening skills
- Ability to learn to navigate around the store
- Willingness to help others
- Following correct return policy
- Accurately processing checkout and return transactions and identifying selling opportunities
- Respect for all people
- Being able to multitask during rush
Education
High School Diploma -
La Paloma
Brentwood, CA01.2020
Some College (No Degree) - Psychology
Los Medanos College
Pittsburg, CASkills
- Exceptional customer service
- Calm demeanor
- Beverage preparation
- Cleanliness standards
- Sales techniques
- Food and beverage pairings
- Cash handling
- Strong work ethic
- Supply restocking
- Food safety practices
- Food running
- Liquor, wine, and food service
References
- Chris Dodds, Manager of Skipolini’s, Antioch, 9253399675
- Chris Holland, La Paloma Principal, 9256346578
- Leparish, Manager of Mainland 1, 4157679091
Certification
Bartending Certification (2025)
Timeline
Server, Busser and Front Desk
BJ's Restaurant & Brewhouse
07.2024 - 12.2024
Part Time Sales Associate
JCPenney
03.2023 - 11.2023
Full Time, Greeter, Cashier, Customer service
Home Depot
09.2021 - 02.2022
High School Diploma -
La Paloma
Some College (No Degree) - Psychology
Los Medanos College
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