Kenia Zavala
Houston
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server, Hostess, To Go, Front Desk
Hugo’s
Houston
06.2023 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted guests upon arrival and escorted them to their tables.
Education
High School Diploma -
Bellaire High School
Houston, Texas05-2017
Skills
- Hostess support
- Team member support
- Table resetting
- Guest engagement
- Order management
- Customer service
- High volume dining
- Cleanliness standards
- Menu memorization
- Cash handling
- Table bussing
- Sales techniques
- Multitasking and organization
- Dining customer service
- Liquor, wine, and food service
- Guest seating
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
Timeline
Server, Hostess, To Go, Front Desk
Hugo’s
06.2023 - Current
High School Diploma -
Bellaire High School