Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ila Curtis

Houston,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Treatment Care Coordinator

Pediatric Smiles of Cypress
02.2023 - Current
  • Processed claims, pre-determination submission and processing
  • Verifying insurance coverage
  • PPO and Medicaid billing
  • Supported patient care excellence via treatment planning and interpretation of program

Customer Service Representative

WFH, Elevance Health
01.2022 - 02.2023
  • Guiding members and providers with their healthcare needs by explaining benefits
  • Solving claim concerns
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times

Administrative Assistant

Allied Staffing
05.2020 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Executed record filing system to improve document organization and management

Patient Care Coordinator

West Road Dental
11.2017 - 03.2020
  • Followed document protocols to safeguard confidentiality of patient records.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information
  • Worked closely with patients to deliver excellent and direct individualized patient care
  • Processed payments using cash and credit cards, maintaining accurate records of transactions

Patient Care Coordinator

Made ya Smile
08.2015 - 06.2016
  • Explained upcoming treatment preparation, instructions, and other facts to patients
  • Verified patient insurance eligibility and entered patient information into system
  • Greeted and assisted patients with check-in procedures
  • Facilitated communication between patients and various departments and staff
  • Trained new staff on filing, phone etiquette and other office duties

Education

AAS -

Lonestar College
Houston, TX
12.2016

Skills

  • Infection Control Training
  • HIPAA Compliant
  • Office Management
  • Practice Management
  • Medical Billing
  • Insurance Verification
  • Medical Terminology
  • Medical records
  • Medical imaging

Certification

Radiology Certification CPR Certification X-Ray Certification Registered Dental Assistant

Timeline

Treatment Care Coordinator

Pediatric Smiles of Cypress
02.2023 - Current

Customer Service Representative

WFH, Elevance Health
01.2022 - 02.2023

Administrative Assistant

Allied Staffing
05.2020 - 01.2022

Patient Care Coordinator

West Road Dental
11.2017 - 03.2020

Patient Care Coordinator

Made ya Smile
08.2015 - 06.2016

AAS -

Lonestar College

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Ila Curtis