Ila Womack
Tallahassee,FL
Summary
Organized and efficient Administrative Assistant committed to delivering excellence in all aspects of customer service and administrative support. Experienced in supporting fast-paced real estate and professional office environments, with proven ability to multitask, manage time, and maintain accuracy under pressure. Recognized for quality communication, problem-solving, and customer service skills, along with a professional and approachable demeanor that cultivates positive client relationships and smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of First Impressions
North Florida Title Company
Tallahassee, FL
05.2025 - 10.2025
- Welcomed guests and provided exceptional customer service to create positive first impressions.
- Provided front-line administrative support for a busy real estate title office, managing client communications, scheduling, and document coordination.
- Certified in Qualia Software– efficiently opened files for new contracts, uploaded and organized documents, and ensured data accuracy throughout the title process.
- Trained with BankUnited Lynx Remote Deposit Capture to securely deposit escrow checks and maintain accurate transaction records in compliance with company and banking standards.
- Assisted with post-closing duties, including uploading executed documents, posting wire transfers, cutting checks, and sending final policies to lenders, agents, and clients.
- Maintained high levels of accuracy and confidentiality when handling financial and legal documentation.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic environment.
- Handled incoming calls and directed inquiries to appropriate personnel effectively.
- Exhibited professionalism and composure in stressful circumstances.
Sales Associate Manager
Native Spirit Gems & Jewelry
Tallahassee, FL
10.2023 - 04.2025
- Delivered exceptional customer service in a high-traffic retail environment, providing detailed product education on over 100 different types of crystals, jewelry, art, and metaphysical items.
- Built lasting customer relationships that resulted in consistent repeat and referral business.
- Memorized extensive product information — including properties, origins, and uses — to confidently answer customer questions and make tailored recommendations.
- Assisted in daily store operations including inventory management, cash handling, merchandising, and employee training.
- Maintained product displays and inventory organization to enhance store aesthetics and accessibility.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient customer service experiences.
- Created and managed social media (Facebook and Instagram) promotions to highlight new products, seasonal sales, and educational content, increasing customer engagement and in-store traffic.
Host
Olive Garden
Tallahassee, FL
10.2022 - 10.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating efficiency and minimize wait times.
- Assisted servers by communicating guest needs and ensuring timely service.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness, addressing any issues proactively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Regularly supported servers, food runners, and bussers during peak hours to improve customer satisfaction, table turnover rates, and more efficient wait times.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Barista
Au Péché Mignon French Pastry Shop
Tallahassee, FL
05.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
Education
Associate of Arts - Art History
Tallahassee Community College
Tallahassee, FL05-2025
High School Diploma -
Leon High School
Tallahassee, FL05.2023
Skills
- Customer service and relationship building
- Multi-line phone operation
- Effective multitasking
- Exceptional multi-platform communication
- Digital and spacial organization
- Document scanning and digitization
- Mail handling
- Social Media marketing and content creation
- Teamwork and collaboration
Certification
- Qualia Certified User, Qualia - 2025 May
Timeline
Director of First Impressions
North Florida Title Company
05.2025 - 10.2025
Sales Associate Manager
Native Spirit Gems & Jewelry
10.2023 - 04.2025
Host
Olive Garden
10.2022 - 10.2023
Barista
Au Péché Mignon French Pastry Shop
05.2021 - 06.2022
Associate of Arts - Art History
Tallahassee Community College
High School Diploma -
Leon High School