Ilah Kelsey
Green Bay,WI
Summary
Proven leader in guest services, adept at team management and enhancing customer satisfaction, as demonstrated at Prime Quarter Steak House. Skilled in reservation management and dispute mediation, I excel in fast-paced environments, ensuring operational efficiency and excellence in guest relations. Achieved significant improvements in guest service coordination and staff training, contributing to business growth and a positive guest experience.
Approachable and reliable with natural ability to create welcoming atmosphere and ensure guest satisfaction. Possesses solid understanding of customer service principles and excellent communication skills. Dedicated to enhancing guest experiences and fostering positive environment.
Overview
3
3
years of professional experience
Work History
Lead Hostess/morning Manager
Prime Quarter Steak House
Green Bay, WI
01.2022 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Guest Services
Kwick Trip
Green Bay, WI
06.2024 - 09.2024
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Monitored inventory levels of supplies such as linens, toiletries, and office materials to avoid shortages or delays in guest services.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
Guest Services
Ulta
Green Bay, WI
09.2024 - 01.2025
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Participated in regular training sessions, staying up-to-date on industry trends and best practices for guest services.
- Implemented cost-saving measures without compromising the quality of guest services or amenities provided.
- Managed inventory control and resource allocation for optimal operational efficiency in the Guest Services department.
- Developed strong working relationships with team members to provide seamless guest services.
- Collaborated with other departments to ensure seamless coordination of guest services.
Education
High School Diploma -
Northeast Wisconsin Lutheran
Green Bay, WI05.2024
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Guest relations
- Staff training
- Reservation management
- Dispute mediation
- Customer service
- Greeting guests
Timeline
Guest Services
Ulta
09.2024 - 01.2025
Guest Services
Kwick Trip
06.2024 - 09.2024
Lead Hostess/morning Manager
Prime Quarter Steak House
01.2022 - Current
High School Diploma -
Northeast Wisconsin Lutheran