Ilaida Rodriguez
Yelm
Summary
Motivated and results-driven retail manager with over 5 years of progressive leadership experience in high-volume environments. Skilled in overseeing daily operations, supervising and training teams of 10-20 employees, managing payroll and scheduling, and driving revenue growth while maintaining excellent customer satisfaction. Known for a flexible and reliable work style with full availability, ensuring consistent support for business needs. Seeking to leverage operational management and leadership skills into a long-term career in operations management, government service, or skilled trades where leadership and dedication are valued.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Store Manager
Miniso
Olympia
09.2022 - Current
- Ensure seamless store execution
- Promote and drive engagement with the store's membership program
- Oversee all aspects of store operations
- Manage cash-handling tasks
- Serve as the key liaison with the Area/District Manager
- Champion business growth through strategic planning
- Address and resolve issues raised by both staff and customers
Assistant Store Manager
Miniso
Orlando
12.2021 - 09.2022
- Supported the Store Manager in ensuring smooth store operations
- Drove customer engagement with the membership program
- Supported the Store Manager by mentoring trainees
- Assisted in the recruitment process for store talent
- Helped ensure the store remained in top condition
- Capable in delivering constructive feedback
- Management of inventory levels, processing shipments, handling damages
Shift Leader
Miniso
Cherry Hill
05.2021 - 12.2021
- Led by example to drive sales & met store KPI goals
- Assisted the store manager in training and developing staff
- Maintained store appearance
- Opened and closed the store
- Resolved customer concerns professionally
- Supported Loss Prevention efforts
- Processed sales transactions accurately and efficiently
- Participated in store promotions and sales events
Sales Associate
Miniso
Cherry Hill
11.2020 - 05.2021
- Greeted and assisted customers immediately
- Anticipated and fulfilled customer needs
- Utilized suggestive selling techniques
- Maintained stores visual merchandising
- Process sale transactions accurately & efficiently
- Executed inventory management tasks
- Maintained a clean and professional store environment
- Participated in store promotions and sales events
- Worked a flexible schedule that supports the business
Education
Pennsauken High School
Pennsauken, NJSkills
- Recruiting and hiring
- Staff training
- Shift scheduling
- Store operations
- Cash handling
- Operational budgeting
- Inventory management
- Supply ordering
- HIPAA compliance
- Loss prevention
- Documentation and reporting
- Payroll management
- Employee terminations
- Computer skills
- Phone etiquette
- Data entry
- Record keeping
- Appointment scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Miniso
09.2022 - Current
Assistant Store Manager
Miniso
12.2021 - 09.2022
Shift Leader
Miniso
05.2021 - 12.2021
Sales Associate
Miniso
11.2020 - 05.2021
Pennsauken High School