Ilaina Espinda Fuaoa
New Orleans,LA
Summary
Skilled customer service professional with proven success in fast-paced, compliance-driven environments. Expert at handling sensitive data, resolving issues quickly, and delivering accurate, efficient support.
Overview
7
7
years of professional experience
Work History
Loan Specialist
Western Shamrock
04.2023 - Current
- Processed and managed customer payments while maintaining accuracy in sensitive documentation
- Reviewed credit reports and financial documentation to assess loan eligibility
- Ensured compliance with company policies and procedures
- Delivered excellent customer service in high-stress situations
Retail Associate / Cashier
Kickz
Grafenwohear Germany
05.2020 - 11.2022
- Performed cashier duties in a fast-paced retail environment, processing high volumes of transactions
- Collaborated with team members to ensure smooth store operations and prompt customer assistance
- Maintained a clean, organized, and customer-friendly store environment
Tax Specialist
H&R Block
Grafenwohear Germany
10.2018 - 04.2022
- Assisted clients with preparing and filing tax returns in accordance with federal regulations
- Managed confidential client information with professionalism and discretion
- Maintained high client satisfaction through clear communication and efficient service
- Prioritized workload to meet tight deadlines during peak tax season
Education
High School Diploma -
Robert Service High School
Anchorage, Alaska05.2014
Skills
- Problem Solving
- Leadership
- Customer Service
- Communication
- Ability to Work Under Pressure
- Cash Handling
- Documentation & Compliance
Timeline
Loan Specialist
Western Shamrock
04.2023 - Current
Retail Associate / Cashier
Kickz
05.2020 - 11.2022
Tax Specialist
H&R Block
10.2018 - 04.2022
High School Diploma -
Robert Service High School