Summary
Overview
Work History
Education
Skills
Timeline
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ILANA BETTERTON

Washington,DC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Davidson Dental
07.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Created and maintained databases to track and record customer data.

Leasing Consultant

Planned Companies
08.2020 - 07.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.

Concierge

Planned Companies
06.2018 - 08.2020
  • Used internal software to process reservations, check-ins and check-outs.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.

Education

BBA - Business Administration

Kaplan University
Davenport, IA
06.2025

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Scheduling
  • Strong multitasking
  • Data organization
  • Deadline-oriented

Timeline

Administrative Assistant

Davidson Dental
07.2022 - Current

Leasing Consultant

Planned Companies
08.2020 - 07.2022

Concierge

Planned Companies
06.2018 - 08.2020

BBA - Business Administration

Kaplan University

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ILANA BETTERTON