Ilana De Souza
Miami,FL
Summary
Professional with a proven track record in fostering employee engagement, solving complex challenges within diverse populations, and thriving in rapidly evolving, innovation-centric environments. Leveraging a strong foundation in HR fundamentals, I excel in partnering with leaders across various organizational tiers to develop visionary strategies and goals centered around enhancing the overall employee experience. Additionally, I bring valuable experience in coaching and supporting leaders in onboarding and talent management to drive organizational success.
Overview
32
32
years of professional experience
Work History
Fulfillment Associate
Amazon MIA1
04.2021 - Current
- Customer Return, Problem Solver, Stow
- Organize the incoming inventory into their product categories efficiently
- Catalog each product, manually place the bar codes containing product information and update the stock by moving products if the need presents itself, including markdowns
- Assist multiple departments in solving complex issues to make sure all work is at the highest efficiency.
Assistant Auditor
Public Auditor Maranhao
02.1994 - 08.1996
- Analyzed financial documents to verify the authenticity of the information given through an inquiry process
- Performed administrative duties like listing assets, organizing financial documents, and retrieving necessary documents for an inquiry
- Giving detailed reports of the facts learned from the inquiry into the accuracy of financial records.
Loan Officer
Maranhao State Bank
06.1991 - 06.1993
- Did research on prospective clients to see if they qualify for the state loan they applied for
- Organize new clients' financial documents to ensure that the line of information is never compromised
- Gave appraisals to new clients on the amount they qualify for when it comes to personal loans.
Education
Bachelor of Business - Accounting, Public Auditor
CEUMA University
Sao Luis,MA04.1996
Skills
- Professional Computer Skills: Successfully completed a comprehensive Microsoft Office training program encompassing Excel, PowerPoint, Word, as well as proficient utilization of cloud-based platforms such as Google Drive, OneDrive, and Microsoft Access
- Employee Engagement Expertise: Proficient in creating and implementing initiatives that boost employee engagement, leading to enhanced workplace satisfaction and productivity
- Adaptability in Complex Environments: Proven ability to thrive in fast-paced, ever-changing environments driven by continuous innovation, ensuring HR practices remain at the forefront of industry trends
- HR Fundamentals: Comprehensive knowledge and practical application of HR fundamentals, including recruitment, performance management, and compliance
- Strategic Leadership: Demonstrated capability in collaborating with leaders at various organizational levels to develop forward-thinking HR strategies that prioritize and elevate the employee experience
- Talent Development: Successful track record of coaching and supporting leaders in onboarding and talent management, contributing to the growth and development of top talent within the organization
- Fluent in Portuguese, Spanish and English
Timeline
Fulfillment Associate
Amazon MIA1
04.2021 - Current
Assistant Auditor
Public Auditor Maranhao
02.1994 - 08.1996
Loan Officer
Maranhao State Bank
06.1991 - 06.1993
Bachelor of Business - Accounting, Public Auditor
CEUMA University
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