Ilana Farnsworth
Summary
Proven administrative and leadership skills honed at Mid-Atlantic Kidney Center, adept in customer service and office administration. Excelled in safeguarding patient information, streamlining recordkeeping processes, and enhancing patient satisfaction. Demonstrated proficiency in EPIC, Benchmark Systems, and Microsoft Word, significantly improving documentation efficiency. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2.5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Mid-Atlantic Kidney Center
2022.05 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organizing and updating patient charts, physical and electronic
- Medical record retrieval
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Calling patients to have their lab work done prior to appointments
- Demonstrated proficiency in EPIC and Benchmark electronic health record systems, adeptly adapting to new technology as required for optimal job performance.
- Proficiency in the Benchmark Practice Management system
- Working on the Unapplied Payment report
- Maintained and updated patient records for accurate, current medical histories.
- Scheduled patient appointments for multiple doctors and office locations
Swim Instructor and Lifeguard
Goldfish Swim School
2021.02 - 2021.10
- Taught daily swim instruction to students aged 4 months to 12 years
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Mentored and trained new swim instructors on best practices.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Lifeguard
Smoketree Pool
2020.07 - 2020.09
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA05.2026
Associate of Science - Business Administration
Brightpoint Community College
Midlothian05.2024
High School Diploma -
Thomas Dale High School
Chester05.2022
Skills
Customer Service
File Organization
Strong Problem Solver
Documentation and Recordkeeping
Office Administration
Microsoft Word
Timeline
Administrative Assistant
Mid-Atlantic Kidney Center
2022.05 - Current
Swim Instructor and Lifeguard
Goldfish Swim School
2021.02 - 2021.10
Lifeguard
Smoketree Pool
2020.07 - 2020.09
Bachelor of Science - Business Administration
Virginia Commonwealth University
Associate of Science - Business Administration
Brightpoint Community College
High School Diploma -
Thomas Dale High School
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