Ilana Pshechenko
Vancouver,WA
Summary
Customer orientated, self-motivated, energetic, ethical, hardworking, and fluent in Russian college student with 3+ years of experience working directly with customers and providing exceptional service. Would like to apply academic education, management skills, and administrative experience to a challenging opportunity of growth with an ethical and high-standard organizational culture, preferably including accounting, administration, or management.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Manager
Self-employed
Denver, CO
08.2018 - Current
- Managed a small puppy sales business
- Developed and maintained excellent lasting relationships with new and returning customers
- Managed all administrative tasks and scheduling
- Accomplished multiple tasks simultaneously while under pressure and limited time
- Successfully adjusted services to changes in market demand
- Lead quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques
- Applied customer feedback to develop process improvements and support long term business needs
- Followed-up with clients after sales to assess quality service and customer satisfaction.
Administrative Assistant for a Lawyer/Attorney
Michael Nesheiwat
Portland, OR
02.2021 - 07.2021
- Identified and analyzed legal documents and contracts
- Managed communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Developed and updated spreadsheets and databases
- Monitored administrator's work calendar and scheduled appointments and meetings
- Assisted administrator in preparing answers, providing documentation and information
- Collected, drafted, organized, and maintained resources to provide comprehensive materials to administrator
- 503-544-5641
Nanny
Self-employed
Denver, CO
06.2014 - 06.2015
- Supervised multiple children during parental absences
- Assisted with light housekeeping duties
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
Industrial Seamstress
Self-employed
Denver, CO
01.2014 - 01.2015
- Sewed custom made, heavy duty, industrial instrumental bags
- Sewed pockets, zippers, snaps, buttons, binding, and lining with sewing machines and hand stitching
- Sewed using serger, double needle, and walking foot machines.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
Education
GED -
Missouri Elementary And Secondary Education
Missouri 06.2017 - 06.2017
Associate of Applied Science - Business Management
Ashworth College
Norcross, GA 08.2017 - Current
Skills
Mathematical calculations
Administrative support
QuickBooks
Sales expertise
Timeline
Administrative Assistant for a Lawyer/Attorney
Michael Nesheiwat
02.2021 - 07.2021
Manager
Self-employed
08.2018 - Current
Associate of Applied Science - Business Management
Ashworth College
08.2017 - Current
GED -
Missouri Elementary And Secondary Education
06.2017 - 06.2017
Nanny
Self-employed
06.2014 - 06.2015
Industrial Seamstress
Self-employed
01.2014 - 01.2015