Mason Brooks
Cosby,TN
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Approached each day and unique challenges with enthusiasm, patience and humor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Manager
Jayell Ranch And Ziplines
Sevierville, TN
03.2020 - 04.2022
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
Office Associate
Jayell Ranch And Ziplines
Sevierville, TN
05.2017 - 03.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
Zip Line Tour Guide
Jayell Ranch And Ziplines
Sevierville, TN
12.2015 - 05.2017
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Trained staff members on conducting events and following safety procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Cosby High School
Cosby, TN05.2015
Skills
- Policies and procedures
- Strategic planning
- Staff Management
- Financial Management
- Mathematical calculations
- Job inspections
- Schedule optimization
- Improvement initiatives
- Prioritization and Time Management
- Reliable and Punctual
- Attention to Detail
Timeline
Manager
Jayell Ranch And Ziplines
03.2020 - 04.2022
Office Associate
Jayell Ranch And Ziplines
05.2017 - 03.2020
Zip Line Tour Guide
Jayell Ranch And Ziplines
12.2015 - 05.2017
High School Diploma -
Cosby High School
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