Ilani Alexander
Maricopa,AZ
Summary
Dynamic professional with extensive experience in administrative roles, including as a Lead Patient Care Coordinator at OptumCare Maricopa. Proven ability to enhance operational efficiency through exceptional attention to detail and strong communication skills. Bilingual in Spanish, adept at fostering team collaboration and delivering outstanding customer service.
Overview
21
21
years of professional experience
Work History
Desert Sunrise H.S. Registrar
Maricopa Unified School District
Maricopa, AZ
07.2023 - Current
- Clerical duties; customer service; answering phones.
- Registering students, withdrawing pupils in the Synergy System
- Records clerical duties, maintaining pupil records, transcripts, etc.
- Attendance clerical duties, maintaining pupil attendance records
- Academic counseling duties (changing grades, entering grades,), maintaining pupils' grades
- Data entry specialist, executing data release of grades, totals, percentages of pupils, grades
- Security duties, assisting security to maintain pupil's activities are appropriate during lunch duties
Lead Patient Care Coordinator
OptumCare Maricopa
Maricopa, AZ
09.2021 - 03.2023
- Clerical duties; customer service; answering phones.
- Patient Intake Coordinator; Schedule coordinator
- Office Coordinator for checking in & outpatients
- Insurance Coordinator
- Training coordinator
- Medical Records Coordinator
Nissan Client Operator
TTEC Agency
Tempe, AZ
09.2020 - 09.2021
- Outbound and Inbound calls providing customer service to clients
- Data Entry to client accounts by updating information
- Provide service to handle customer grievances promptly
- Client liaison for Nissan Dealerships
Medical Administrative Assistant
Physiatric Pain & Medical Rehab Clinic
Orlando, FL
03.2019 - 07.2020
- Clerical duties; customer service; inventory & answering phones.
- Patient Intake Coordinator; Schedule coordinator
- Office Coordinator for checking in & outpatients
- Insurance Coordinator
- Medical assisting Physician with interpreting for patients
- Referral coordinator; Billing coordinator
- Training coordinator
- Medical Records Coordinator
Medical Administrative Assistant
M.D. Diagnostics Specialists
Maitland, FL
02.2018 - 01.2019
- Clerical duties, customer service, and answering phones.
- Patient Intake Coordinator; Schedule coordinator
- Received insurance co-payments, charged accounts, data entry
- Referral Coordinator
- Assisted the Physician with the patient during the Amniofix Injection procedure
Medical Administrative Assistant/Front Desk
The Women's Center
Orlando, FL
10.2017 - 03.2018
- Patient Intake Coordinator
- Schedule Coordinator
- Received insurance co-payments; Accounts payable & receivable; data entry
- Referral Coordinator
- Medical Records Coordinator
- Clerical duties; Answered multiple telephone systems; Customer Service
ParaProfessional/Teacher Assistant
Palmetto Elementary
Orlando, FL
08.2014 - 10.2017
- Assisted the teacher with lesson planning and/or age-appropriate activities by working with individual or small groups of children (e.g. reading, art, writing, science, math, etc.) to present and/or reinforce learning concepts.
- Prepared documents (e.g. lesson plans, holiday programs, supply lists, homework, etc.) to provide written documentation and/or convey information;
- Customer service; responded to inquiries from a variety of sources to resolve issues
Receptionist
Orlando Harley Davidson
Orlando, FL
04.2016 - 01.2017
- Managed clerical duties, including greeting visitors; responded to telephone and in-person requests for information; handled all media and public relations inquiries.
- Rider Education Agent; Admissions Coordinator for HDRA Classes
- Inventory Coordinator
- Customer service; handled customer grievances promptly.
Administrative Assistant
AllCountyCFL Property Management
Orlando, FL
02.2014 - 08.2014
- Managed the receptionist area; and customer service; handled all media and public relations inquiries.
- Clerical duties; organized files, developed spreadsheets, faxed reports, and scanned documents.
- Assisted property managers; leasing agent
- Assisted client's grievances; maintenance request services
Administrative Assistant
Bronx Charter School
Bronx, NY
08.2012 - 09.2013
- Clerical duties; attended to 30+ staff members, parents & students
- Coordinated events; social meetings
- Maintained pupil's accounts on the ATS system
- Customer service; promptly answered multiple phone systems
- Paraprofessional duties
Stock Brokers' Assistant
Cantor Fitzgerald
New York, NY
07.2004 - 08.2012
- Provided service to leading inter-dealer brokers specialized in money marketing; and other security products.
- Provided service to multiple clients who syndicated; sold products, foreign exchange assets, stocks & bonds internationally via electronically.
- Data entry; organized files, developed spreadsheets, faxed reports, and scanned documents.
Education
A.A.S. - Medical Administration
Monroe College
Bronx, NY06.2009
Skills
- Microsoft Office proficiency
- Interpersonal skills
- Team collaboration
- Typing speed 65 wpm
- Attention to detail
- Communication skills
- Time management
- Bilingual in Spanish
Timeline
Desert Sunrise H.S. Registrar
Maricopa Unified School District
07.2023 - Current
Lead Patient Care Coordinator
OptumCare Maricopa
09.2021 - 03.2023
Nissan Client Operator
TTEC Agency
09.2020 - 09.2021
Medical Administrative Assistant
Physiatric Pain & Medical Rehab Clinic
03.2019 - 07.2020
Medical Administrative Assistant
M.D. Diagnostics Specialists
02.2018 - 01.2019
Medical Administrative Assistant/Front Desk
The Women's Center
10.2017 - 03.2018
Receptionist
Orlando Harley Davidson
04.2016 - 01.2017
ParaProfessional/Teacher Assistant
Palmetto Elementary
08.2014 - 10.2017
Administrative Assistant
AllCountyCFL Property Management
02.2014 - 08.2014
Administrative Assistant
Bronx Charter School
08.2012 - 09.2013
Stock Brokers' Assistant
Cantor Fitzgerald
07.2004 - 08.2012
A.A.S. - Medical Administration
Monroe College
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