Ilani gonzalez
Philadelphia ,PA
Summary
Dynamic professional with a proven track record in enhancing student development. Skilled in behavior management and parent-teacher communication, I excelled in fostering a supportive learning environment. My proactive approach in mentoring and problem-solving led to improved team productivity and customer satisfaction in previous roles.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
Hatboro Kindercare
Philadelphia, PA
08.2021 - 06.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Sales Representative Manager
Boost Moblie
Philadelphia, PA
12.2019 - 01.2021
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
- Implemented efficient sales processes for streamlined operations and improved productivity within the team.
- Established productive partnerships with distributors, extending reach into previously untapped markets.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Coordinated with other departments such as Marketing and Supply Chain Management to ensure seamless execution of sales strategies.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Fostered a culture of accountability within the team by setting clear expectations regarding individual roles and responsibilities.
Customer Service Representative
Family Dollar
Philadelphia, PA
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Congreso
Philadelphia, PA
07.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Retail Intern
Career Wardrobe Boutique
Philadelphia, PA
06.2016 - 09.2016
- Exceeded daily sales quotas consistently through proactive engagement strategies targeting both walk-in customers as well as telephone inquiries.
- Addressed customer inquiries promptly, offering informed recommendations based on their preferences and needs.
- Contributed to team sales goals through consistent achievement of personal targets and collaborative efforts with coworkers.
- Supported store operations by performing cash register duties, handling transactions accurately and efficiently.
- Streamlined checkout process for customers, ensuring smooth transactions while minimizing wait times at the register.
Education
High School Diploma -
Congreso De Latinos Unidos
Philadelphia, PA06.2019
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Skills development
- Multitasking
- Problem solving
- Organizational skills
- Critical thinking
- Team collaboration
Timeline
Assistant Teacher
Hatboro Kindercare
08.2021 - 06.2023
Sales Representative Manager
Boost Moblie
12.2019 - 01.2021
Customer Service Representative
Family Dollar
01.2019 - 12.2019
Receptionist
Congreso
07.2018 - 12.2018
Retail Intern
Career Wardrobe Boutique
06.2016 - 09.2016
High School Diploma -
Congreso De Latinos Unidos