Summary

Overview

Work History

Education

Skills

Languages

Timeline

ILAYDA ALTINORDU

Virginia Beach

Summary

Experienced professional with 7 years in service quality enhancement and operations optimization. Strong leadership and data analysis skills, with experience in medical settings. Proven track record of revenue growth and improved customer satisfaction. Skilled in fostering teamwork and implementing innovative strategies to achieve organizational goals in a supportive work environment.

Overview

years of professional experience

Work History

Caretaker

DCW management

09.2023 - 05.2025

Provide daily care and support to residents, enhancing their quality of life through attentive service.
Implement personalized care plans, achieving notable improvements in resident satisfaction.
Maintain a safe environment, utilizing strong observational skills to identify and address potential hazards.
Assisting with meals, snacks, and bathing routines.
Collaborate with others, ensuring comprehensive care and effective communication.
Adapt to diverse needs, demonstrating flexibility and problem-solving to meet individual resident requirements.
Conducted regular audits of public spaces and staff work areas to maximize quality control.

Assistant Manager

Sweet Basil Inc.

05.2019 - 08.2023

Supervised team, enhanced service quality, improved customer satisfaction, optimized operations.
Served as a liaison between staff members and senior management.
Managed daily operations, reduced costs, increased efficiency, ensured compliance.
Created reports on sale trends, inventory levels, and financial data.
Trained staff, developed skills, improved performance, fostered teamwork, achieved goals.
Conducted regular performance reviews for employees to identify areas of improvement.
Resolved conflicts, maintained positive environment, enhanced employee engagement.
Implemented strategies, boosted sales, increased revenue, strengthened brand presence.

Customer Service

Staples

05.2018 - 05.2019

Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication.
Demonstrated active listening skills when responding to customer questions and complaints.
Managed high-volume calls, achieving measurable improvements in response time and service quality.
Collaborated with team to streamline processes, contributing to a noticeable increase in efficiency.
Identified customer needs, providing tailored solutions that boosted repeat business.
Compiled daily sales reports for management review.
Utilized feedback to refine service strategies, resulting in significant positive customer experiences.
Provided prompt customer support; learned new protocols; solved issues decisively; maintained punctuality and ethical service at Staples.

Education

ASSOCIATE DEGREE - Business Analytics

Tidewater Community College

Virginia Beach, VA

05-2026

MEDICAL ASSISTING - undefined

Medical Education Center

Ashburn, VA

08.2023

HS DIPLOMA -

Patriot High School

Nokesville, VA

06.2019

NURSING -

Ecpi University

05.2025