ILDA DZIHO
Chicago,USA
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
6
6
years of professional experience
Work History
Associate Banker ME
J.P. Morgan Chase
08.2020 - Current
- Ensured compliance with financial regulations while following internal control procedures and managing risk
- Educate, offer, and guide clients to leverage organization’s technology, products, and services for personalized banking experience
- Responsible for maintenance, replenishment, and compliance with various cash entities
- Collaborating with a team to achieve organizational goals
- Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
Customer Service Representative
Prospect Airport Services
03.2019 - 03.2020
- Overseeing online booking inquires and customer invoices while assisting guests and travel partners throughout the entire booking cycle
- Proposed various packages and amenities to guests based on desired requirements ensuring guest satisfaction
- Operating in compliance with rules and guidelines under the Air Carrier Access Act
Education
MBA - Accounting And Finance
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Microsoft Suite (Excel, Word, PowerPoint, Outlook)
- Banking Software
- Communication
- Collaboration
- Controls and Compliance in highly regulated financial industry
- Portfolio management
- Financial planning
Languages
English
Bosnian
Culture champion
As a Culture Champion for the Business Resource Groups (BRGs) at Chase Bank, I support the development and execution of initiatives that promote diversity, equity, and inclusion within the organization. This involves collaborating with BRG leaders to organize events, workshops, and programs that foster a sense of belonging and community among employees. By actively engaging with various BRGs, I help ensure that their objectives align with the bank's broader cultural and business goals, contributing to a more inclusive and supportive workplace environment.
Timeline
Associate Banker ME
J.P. Morgan Chase
08.2020 - Current
Customer Service Representative
Prospect Airport Services
03.2019 - 03.2020
MBA - Accounting And Finance
Southern New Hampshire University
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