ILEANA CHACON SANDOVAL
Rising Higher Staffing Solutions
Denver,CO
11
years of professional experience
Dynamic hospitality and operations professional with more than 10 years of progressive leadership experience in banquet management, event operations, guest services, and human resources administration. Proven success leading teams, coordinating large-scale events, recruiting and onboarding staff, and delivering exceptional customer experiences in luxury hotel and hospitality environments. Recognized for strong organizational skills, employee development, operational efficiency, and the ability to build positive relationships with guests, clients, and team members.
Professional HR specialist prepared for role. Demonstrates strong organizational, communication, and interpersonal skills. Focused on team collaboration, achieving results, and adapting to changing needs. Reliable in managing employee relations, recruitment processes, and HR compliance.
Work History
HR Coordinator
2 Years 5 Months- Served as the primary point of contact for Human Resources inquiries, providing exceptional customer service to employees, applicants, and management.
- Managed incoming phone calls, directed inquiries, and provided information regarding company policies, procedures, and employment opportunities.
- Performed front-office and receptionist responsibilities, including scheduling interviews, meetings, and applicant appointments.
- Maintained personnel records and confidential employee documentation while ensuring compliance with company policies and employment regulations.
- Audited, maintained, and organized employee files, including I-9 documentation, employment verification records, and onboarding paperwork.
- Processed new hire documentation, completed data entry, and established employee personnel files.
- Supported recruiting efforts by sourcing candidates, reviewing applications, scheduling interviews, and communicating with applicants throughout the hiring process.
- Assisted leadership with HR reporting, correspondence, employee communications, and various administrative projects.
- Managed office supplies, incoming and outgoing mail, and daily administrative operations supporting the HR department.
- Assisted in onboarding processes, ensuring smooth transitions for new hires.
Banquet Manager
1 Year 3 Months- Led daily banquet operations while ensuring exceptional guest experiences and service standards.
- Coordinated event execution from planning through completion for corporate functions, weddings, and social events.
- Managed banquet staff scheduling, training, and performance to ensure operational excellence.
- Partnered with culinary, sales, and hotel leadership teams to deliver seamless event experiences.
- Monitored labor and operational costs while maintaining quality and efficiency.
- Resolved guest concerns promptly and professionally to ensure complete customer satisfaction.
- Coordinated large-scale banquet events, ensuring seamless execution and guest satisfaction.
Banquet Captain
5 Years 5 Months- Supervised banquet teams responsible for the successful execution of meetings, conferences, weddings, and special events.
- Directed event setup, service execution, and breakdown operations.
- Trained and mentored new team members on service standards and operational procedures.
- Collaborated with event coordinators and culinary teams to ensure client expectations were exceeded.
- Maintained high standards of guest service while supporting multiple events simultaneously.
- On Call
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
Banquet Server
1 Year- Delivered professional banquet service for corporate meetings, weddings, and special events.
- Assisted with event setup, service, and breakdown while maintaining guest satisfaction.
- Supported banquet leadership in ensuring smooth event operations.
- On Call
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Captain
2 Years- Coordinated banquet service operations and supervised event staff during high-volume functions.
- Ensured proper event setup according to client specifications and banquet event orders.
- Assisted management with staffing, training, scheduling, and service execution.
- Maintained quality standards while providing exceptional guest experiences.
- Trained new team members on service standards, menu knowledge, and operational procedures.
Banquet Captain
5 Years- Led banquet service teams during upscale events and private functions.
- Coordinated event execution and ensured adherence to service standards.
- Assisted with staff training and operational supervision.
- Maintained strong client and guest relationships through exceptional hospitality.
- Developed efficient workflows to enhance service speed and guest experience during high-volume functions.
Education
Certificate Studies
Advanced English Studies
High School Diploma
Skills
Banquet & Event Operations Management
Team Leadership & Staff Development
Human Resources Administration
Recruiting & Onboarding
Employee Relations
Guest Experience Management
Scheduling & Labor Coordination
Customer Service Excellence
Administrative Operations
Training & Performance Management
Personnel File Management
Conflict Resolution
Inventory & Supply Management
Multi-Department Coordination
LANGUAGES
Spanish – Native Proficiency
English – Professional Working Proficiency
Timeline
HR Coordinator
Rising Higher Staffing Solutions
10.2023 - 03.2026Read More
Banquet Manager
The Oxford Hotel & Spa
04.2022 - 07.2023Read More
Banquet Captain
Halcyon Hotel
01.2021 - 2022Read More
Banquet Server
Springhill Suites by Marriott
01.2021 - 01.2022Read More
Banquet Captain
The Source Hotel
01.2019 - 01.2021Read More
Banquet Captain
The Art Hotel Denver
01.2015 - 01.2020Read More
Colegio Maria Auxiliadora
High School Diploma
Read More
British Institute of Costa Rica
Advanced English Studies
Read More
National University of Costa Rica
Certificate Studies
Read More