Ileana Colina
FL
Summary
Dynamic Benefits Advisor with a proven track record at Centene, excelling in customer relationship building and benefit evaluation. Achieved consistent sales growth through innovative strategies and exceptional service. Skilled in networking and cross-selling, fostering long-term client relationships while enhancing team performance through effective coaching and support.
Overview
23
23
years of professional experience
Work History
Benefits Advisor
Centene, Superior Health Services
06.2012 - Current
- Generated leads through cold-calling, networking and other outreach methods.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Sales Manager
Mapfre Puerto Rico
03.2003 - 05.2012
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Improved overall team performance by regularly reviewing sales metrics and providing constructive feedback during team meetings.
- Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
Sales Supervisor
Hecho a Mano
01.2002 - 01.2003
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Education
BBA - Business Administration
Universidad De Puerto Rico
CarolinaSkills
- Benefit evaluation
- Workplace relationship management
- Customer relationship building
- Networking
- Cross-selling products and services
- Service excellence
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Benefits Advisor
Centene, Superior Health Services
06.2012 - Current
Sales Manager
Mapfre Puerto Rico
03.2003 - 05.2012
Sales Supervisor
Hecho a Mano
01.2002 - 01.2003
BBA - Business Administration
Universidad De Puerto Rico
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