DeMarcus C. Allison

Work History

Saddle Creek Logistics

09.2023 - Current

Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
Coordinated team member movements based on current needs, avoiding safety concerns, or delays.

The Best Claims Solutions

10.2022 - 07.2023

Handling Homeowner Claims associated with wind damage caused by Hurricane Ian and prior natural events
Discussed coverage and evaluated solutions available to main insured through mitigation, reconciliation, check payments, authority requests, etc
The key liaison between the main insured, field adjuster, and contractor; responsible for ensuring inspection of damages, reasonable and relevant payout, and providing estimate comparison between State Farm and the delegated contractors
Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.

Advise Insurance

07.2021 - 08.2022

Fielding inbound and making outbound calls regarding medicare plans and benefits
Evaluation and comparison of plans and benefits in accordance to client needs and preferences
High-volume call intake
Minor calculations and deductions regarding premiums and other percentages to clarify with callers
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.

E-Telequote Insurance

12.2020 - 04.2021

High-volume call intake
Extensive discussion of plans and benefits with both insured/uninsured parties
Inbound and outbound calls regarding general insurance inquiries and requests
Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Developed strong relationships with medical providers within the local community to better serve client healthcare needs.

Teleperformance USA

09.2020 - 11.2020

Discussion of benefits and needs on both inbound and outbound calls
High-volume call intake
Constant training and development regarding benefits and types of plans
Conducted annual reviews of existing policies to update information.
Educated clients on insurance policies and procedures.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Developed and implemented promotional strategies to increase customer base.
Conducted research and identified market trends to develop better strategies for sales.