Summary
Overview
Work History
Education
Skills
Certification
BusinessAnalyst
Ileana Fierro

Ileana Fierro

River Grove,IL

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Warehouse Associate

Amazon
Bridgeview, IL
06.2021 - 01.2022
  • Worked safely around moving packages.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Manually loaded and unloaded materials from pallets, platforms, carts, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Customer Service Representative

Planet Fitness
Forest Park, IL
06.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended memberships and contracts to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - Business Administration

Wisconsin Lutheran College
Milwaukee, WI
05.2022

Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Google Drive
  • Strong Communication and Interpersonal Skills
  • Eagerness to Learn New Technologies
  • Organization and Time Management
  • Developing Presentations and Reports
  • Customer Service
  • Marketing Analytics
  • Sales Strategies
  • Pricing Strategies
  • Problem-Solving

Certification

  • Inbound Marketing - HubSpot Academy

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Ileana Fierro