Ileana Isern
Columbus,OH
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Talent in fostering business through advanced interpersonal skills. Self motivated, goal-orientated, efficient and easy to work with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Brassica
04.2020 - 12.2025
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Implemented process improvements resulting in increased workflow efficiency and reduced operational delays.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
Dog Daycare Attendant
Doggie Day Care
05.2019 - 08.2020
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Identified animal health concerns and discussed problems with owners.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Maintained clean and orderly play yards, kennels and cages.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Hostess
Condado Tacos
05.2019 - 10.2019
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Waitress
Northstar Cafe
02.2018 - 10.2018
- Greeted customers, answered questions and recommended specials, wine and desserts.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education
Associate of Arts - Psychology
Columbus State Community College
Columbus, OH05-2020
Bachelor of Arts - Psychology
Ohio State University
Columbus, OH08-2022
Skills
- Organization
- Customer service
- Problem resolution
- Team building
- Compassionate client care
- Analytical thinking
- Relationship building
- Workload management
- Positive attitude
- Team leadership
Certification
ServSafe Certification
Extracurricular Activities
Spanish Honors Society
2016-2020
Timeline
Team Leader Manager
Brassica
04.2020 - 12.2025
Dog Daycare Attendant
Doggie Day Care
05.2019 - 08.2020
Hostess
Condado Tacos
05.2019 - 10.2019
Waitress
Northstar Cafe
02.2018 - 10.2018
Associate of Arts - Psychology
Columbus State Community College
Bachelor of Arts - Psychology
Ohio State University