Ileana Montes De Oca
Minneola,FL
Summary
Bi-lingual hard-working business professional and dependable candidate that works with little or no supervision to fulfill companies needs with accuracy and success with excellent organizational and communication skill seeking full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.
Decision maker with a strong eye for detail and a proactive nature, team player with ability to perform under strict
deadlines.
Overview
10
10
years of professional experience
Work History
Residential Mortgage Loan Processor
Primary Residential Mortgage And Supreme Lending
01.2014 - 12.2023
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from
pre-qualification to closing.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues - Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Education
Bachelor of Arts - Public Administration
Florida International University
Miami FLSkills
- Microsoft Office, Excel and Knowledge of Power Point
Computer Skills with excellent typing skills of 65-80 wpm - Time Management Skills with strong Critical Thinking Skills
- Emphasis on building teamwork and collaboration with team members
- Ability to Learn Quickly and work with little or no supervision
- Detailed oriented with strong organizational skills
- Strong communicator
- Excellent verbal and writing skills in both English and Spanish
- Loan Processing/Encompass
Languages
Spanish
Native or Bilingual
Timeline
Residential Mortgage Loan Processor
Primary Residential Mortgage And Supreme Lending
01.2014 - 12.2023
Bachelor of Arts - Public Administration
Florida International University
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