ILEANA PREVAL
Snellville,GA
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Fulton County Schools
08.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Barista
Starbucks
06.2023 - 07.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Bilingual Claims Adjuster
USAA
08.2021 - 04.2022
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Substitute Teacher
Osceola County School District
08.2019 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Sales Representative
Kay Jewelers
09.2018 - 03.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Arts - Education
Georgia State University
Atlanta, GA12-2026
Associate of Arts - English Literature
Miami Dade College
Miami, FL07.2024
High School Diploma - undefined
Osceola County School of The Arts High School
Kissimmee, FL05.2018
Skills
- Critical thinking
- Claims assessment
- Effective listening skills
- Highly motivated
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Native or Bilingual
Timeline
Paraprofessional
Fulton County Schools
08.2023 - Current
Barista
Starbucks
06.2023 - 07.2024
Bilingual Claims Adjuster
USAA
08.2021 - 04.2022
Substitute Teacher
Osceola County School District
08.2019 - 03.2020
Sales Representative
Kay Jewelers
09.2018 - 03.2020
High School Diploma - undefined
Osceola County School of The Arts High School
Bachelor of Arts - Education
Georgia State University
Associate of Arts - English Literature
Miami Dade College
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