Ileana Rivera
Canoga Park,CA
Summary
Sales and operations leader with 10+ years of experience driving team performance, revenue growth, and customer experience in high-volume environments. Known for turning around underperforming teams by building accountability, improving processes, and focusing on the right metrics that actually move results. Strong background in coaching, trend analysis, and cross-functional collaboration. Bilingual in English and Spanish.
Overview
14
14
years of professional experience
Work History
Business Development Representative
Forest Lawn
10.2024 - Current
- Generate $100K+ annually through high-volume outbound prospecting (90–100 calls daily) and consistent follow-up.
- Qualify and convert cold and warm leads through consultative conversations focused on client needs.
- Manage pipeline activity in CRM to track outreach, engagement, and conversion metrics.
- Partner with internal teams to ensure a smooth client handoff and positive client experience.
- Collaborated with Marketing leadership to present a Sales Navigator strategy for BDR outbound prospecting.
Tax Preparer/ Loan Signing Agent
Self Employed
06.2022 - 08.2024
- Prepared tax returns and managed client documentation with accuracy and discretion.
- Collected and reviewed financial information to identify deductions and credits.
- Maintained ongoing relationships with clients through clear communication and trust.
Hybrid- Enterprise Account Executive
Frontier
09.2023 - 10.2023
- Prospected and closed new enterprise accounts using ZoomInfo and outbound outreach.
- Used Salesforce daily to manage leads, update customer profiles, and track pipeline activity.
- Worked with business decision-makers to understand needs, and recommend solutions.
- Maintained accurate CRM data to support forecasting and account visibility.
Remote- Inside Sales
Verizon
09.2020 - 06.2022
- Generated new revenue through inbound and outbound sales, consistently exceeding quota.
- Ranked as a top performer in tablet and mobile hotspot sales through effective upselling.
- Built strong customer relationships to establish trust and support repeat business.
- Increased sales opportunities through proactive cold calling and follow-up emails.
Store Manager
Verizon
Los Angeles
05.2012 - 09.2020
- Selected to lead and turn around an underperforming flagship location, driving improved sales performance and team accountability
- Built a strong team culture where employees held each other accountable, collaborated, and supported side-by-side selling despite individual commission structures
- Led, coached, and developed a team of 16 sales representatives, improving overall performance and consistency across the team
- Analyzed sales trends and performance reports to identify gaps, outliers, and opportunities, then implemented real-time solutions to improve results
- Focused on managing key drivers behind performance (not just percentages), using data to correct behaviors and improve outcomes
- Partnered cross-functionally with operations, inventory, and leadership teams to ensure alignment across sales, staffing, and store performance
- Managed scheduling, payroll, and staffing to maintain coverage while maximizing productivity
- Resolved customer escalations while maintaining a high level of professionalism and customer satisfaction
Education
High School Diploma -
Camarillo High School
Skills
- Team Leadership & Coaching
- Performance Management & Accountability
- Sales Strategy & Execution
- KPI Tracking & Trend Analysis
- Process Improvement
- Cross-Functional Collaboration
- CRM Management (Salesforce)
- Customer Escalation Resolution
- Bilingual: English & Spanish
Timeline
Business Development Representative
Forest Lawn
10.2024 - Current
Hybrid- Enterprise Account Executive
Frontier
09.2023 - 10.2023
Tax Preparer/ Loan Signing Agent
Self Employed
06.2022 - 08.2024
Remote- Inside Sales
Verizon
09.2020 - 06.2022
Store Manager
Verizon
05.2012 - 09.2020
High School Diploma -
Camarillo High School