Ileana Rosado
Rachel Truitt
Cleveland,OH
7
years of professional experience
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Work History
Cleaner
7 Years 6 Months- Completed routine floor stripping, sealing and finishing.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supervised supplies in inventory and submitted reorder requests.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Hair Salon Assistant
7 Months- Prepared clients for hair cuts and styles with soothing shampoo work.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Expanded client base by Number% through direct referrals.
- Answered phone calls and emails to schedule client appointments.
- Introduced Technique to salon to modernize and streamline Service procedures.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Consistently received positive performance reviews from guests.
- Answered over Number phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Sanitized and organized station and tools by Action and Action.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept detailed records of customer information and services provided to increase return customers by Number.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list of up to Number repeat customers while handling Number walk-in clients daily.
Education
Skills
Sales
Cash Handling
Cleaning
Equipment Cleaning
Exceptional Time Management
Crew Management
Chemical Handling
Compassion
Cultural awareness
Collaboration
Teamwork
Customer service
Painting and plastering
Timeline
Hair Salon Assistant
Salon Lofts
03.2021 - 10.2021Read More
Cleaner
Rachel Truitt
01.2019 - CurrentRead More
Cleveland Heights High School
Read More