ILEANA TORRES

• Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
• Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
• Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
• Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
• Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
• Increased efficiency with effective route planning and GPS navigation usage.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
• Responded to passenger concerns and complaints politely and professionally.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Boosted customer satisfaction with attentive service and prompt resolution of issues.
• Motivated, trained and disciplined employees to meet performance benchmarks.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Assigned job roles and oversaw performance.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Led team meetings to share updates, discuss performance metrics, and set goals for improvement.

•PROMOTING AND MARKETING THE BUSINESS

•RECRUITING, TRAINING AND SUPERVISING STAFF

•OVERSEEING STOCK LEVELS AND ORDERING SUPPLIES

•MEMORIZED MENU ENTREES AND DAILY SPECIALS TO PROVIDE CUSTOMERS QUESTIONS ABOUT MEAL CHOICES.

•TAKING ORDERS AN INPUTING INTO POS SYSTEM

•SERVE FOOD AND DRINKS TO CUSTOMERS IN A TIMELY MANNER