Ileana Velez-Ortiz
Houston
Summary
Energetic individual with 12 years of experience in support roles, who is flexible and hardworking with the drive to succeed. Organized and professional. Seeking a role of increased responsibility.
Overview
12
12
years of professional experience
Work History
Food Service Supervisor
Costco
07.2019 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Assistant General Manager
Game Stop
10.2014 - 03.2020
- Balanced daily cash deposits and daily inventory reports with zero error rate.
- Managed opening and closing duties for the store.
- Managed and mentored staff of 6 to effectively carry out Guest Advisor directives.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Updated seasonal displays such as windows and weekly marketing signage.
- Established and maintained proper high-traffic displays, resulting in recognition by the company awarding my store "Prestige" status for exceeding sales and positive customer feedback on surveys.
Assistant Store Manager
TMX Finance
01.2012 - 09.2014
- Implement great customer service focusing in company policies and procedures; developing relationships.
- Educated customers on loan products available.
- Familiarized with states laws and ordinances of title lending.
- Knows how to accurate appraised a vehicle by using company resources.
- Prepares and accounted for controlled cash,account collections and office funds.
- Drove strategic business initiatives and manage daily operations.
Education
High School Diploma - HighSchool
Puerto Rico Advancement College
Bayamon2003
Skills
- Meticulous attention to detail
- Bilingual
- Strong problem solver
- Customer Service
- Team Development
Timeline
Food Service Supervisor
Costco
07.2019 - Current
Assistant General Manager
Game Stop
10.2014 - 03.2020
Assistant Store Manager
TMX Finance
01.2012 - 09.2014
High School Diploma - HighSchool
Puerto Rico Advancement College
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