Ileanne Valdovinos
Las Vegas
Overview
6
6
years of professional experience
Work History
Shift Manager
Panda Express Restaurant
09.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Bakery Shift Lead
Sams Club
06.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Barista
Il Fornaio Restaurant
03.2021 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally
Education
Cosmetology License - Cosmetology
Euphoria Institute of Beauty, Arts, & Sciences
Las Vegas, NV05.2024
High School Diploma -
West Prep Academy
Las Vegas, NV06.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Shift Lead
Sams Club
06.2023 - 08.2024
Barista
Il Fornaio Restaurant
03.2021 - 06.2023
Shift Manager
Panda Express Restaurant
09.2019 - Current
Cosmetology License - Cosmetology
Euphoria Institute of Beauty, Arts, & Sciences
High School Diploma -
West Prep Academy