Ilene Chavez
Summary
Dynamic and customer-focused with 15+ years of experience in the hospitality industry. Adept at managing operations, problem-solving, and building strong client relationships. Proven ability to manage high-pressure environments, resolve conflicts, and exceed client expectations. Seeking to leverage transferable skills—such as communication, leadership, and multitasking.
Overview
13
13
years of professional experience
Work History
Bartender
ATT Stadium
Arlington, Tx
08.2022 - Current
- Serve drinks to thousands of guests during sporting events and concerts, maintaining speed and accuracy under pressure
- Upsell premium beverages and specialty drinks, contributing to increased revenue
- Maintain bar cleanliness and restock inventory during downtime to ensure smooth operations
Bartender
Dickeys Love Field
Dallas, Tx
03.2022 - Current
- Provide exceptional customer service to a diverse clientele, ensuring satisfaction and retention
- Process transactions accurately, handling cash and card payments daily
- Built strong interpersonal rapport with frequent flyers, cultivating loyalty and personalized service experiences
- Recognized for exceeding sales targets and receiving consistent positive feedback from guests
Banker Assistant/ Compliance Disclosure Specialist
The Federal Savings Bank
Plano, Tx
11.2020 - 03.2022
- Assist loan officers with gathering and verifying loan documentation from clients to ensure accurate and timely application processing
- Track loan application milestones and update borrowers on their application status
- Maintain up-to-date loan files in compliance with federal and state regulations
- Audit, verify, and ensure that mortgage loan disclosure packages are accurate and comply with regulation timelines at time of delivery to members
- Using document checklists ensure that each disclosure package contains all expected disclosure documents, and all forms are completed accurately
Bartender
Concrete Cowboy at The Star
Frisco, Tx
11.2019 - 07.2021
- Prepare and serve a wide range of beverages, including specialty cocktails, craft beer, and fine wines
- Provide excellent customer service in a fast-paced environment, resulting in an increase of repeat business
- Train new staff on proper bartending techniques and customer service standards
- Maintain accurate inventory records and place timely orders to prevent shortages
Bartender
Dots hop house
Dallas, Tx
11.2017 - 10.2019
- Served a wide variety of craft beers on tap and in bottles, providing expert recommendations to customers based on flavor preferences
- Managed 99 taps, ensuring kegs were properly installed, rotated, and replaced when necessary
- Educated customers on beer styles, brewing processes, and local breweries, creating an enjoyable, educational experience
Bartender
OT Tavern
Dallas, Tx
06.2012 - 11.2017
- Accurately mix and serve drinks, with a focus on local craft beers, cocktails, and classic drinks
- Maintain bar cleanliness and organization, while also handling opening and closing duties
- Build rapport with guests, increasing repeat visits by providing personalized service
- Participated in weekly bar events, such as trivia nights and happy hour promotions, to engage with the local community
Education
Beauty college -
Texas beauty college
Haltom City, Tx05.2019
High school -
Valley High school
Albuquerque, Nm05.2003
Skills
- Strong organizational skills, capable of managing multiple priorities efficiently
- Attention to detail and data entry
- Problem solving and conflict resolution
- Quick learner with the ability to adapt to new software and systems
- Communication and interpersonal skills
- Confidentiality and compliance awareness
Timeline
Bartender
ATT Stadium
08.2022 - Current
Bartender
Dickeys Love Field
03.2022 - Current
Banker Assistant/ Compliance Disclosure Specialist
The Federal Savings Bank
11.2020 - 03.2022
Bartender
Concrete Cowboy at The Star
11.2019 - 07.2021
Bartender
Dots hop house
11.2017 - 10.2019
Bartender
OT Tavern
06.2012 - 11.2017
Beauty college -
Texas beauty college
High school -
Valley High school
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