Ilene Kikuchi
Auburn
Summary
Dynamic delivery professional with a valid driver's license and exceptional time management skills, honed at Amazon Flex. Proven track record of enhancing customer satisfaction through effective communication and efficient service. Quick learner adept at navigating routes and addressing customer needs, ensuring timely and accurate deliveries.
Overview
8
8
years of professional experience
Work History
Delivery Driver
amazon flex
Auburn
07.2025 - Current
- Delivered packages efficiently to residential and commercial locations.
- Navigated routes using GPS and delivery apps for optimal efficiency.
- Communicated with dispatch regarding delivery status and issues.
- Inspected vehicles daily to ensure safety and compliance standards.
- Handled customer inquiries professionally during deliveries.
- Managed time effectively to meet scheduled delivery windows.
runner
Din Tai Fung
Tukwila
05.2025 - 07.2026
- Delivered food and beverages to guests promptly and accurately.
- Assisted kitchen staff with food preparation and inventory management.
- Coordinated with servers to ensure timely order fulfillment.
- Maintained cleanliness of dining areas and service stations.
- Communicated effectively with team members to enhance service quality.
- Followed safety and sanitation guidelines consistently while performing duties.
SERVER
Gen Korean BBQ
02.2024 - 07.2025
- Enhanced customer satisfaction by providing efficient and friendly service at the BBQ station.
- Increased repeat customers through attentive listening and understanding their preferences.
- Assisted in menu planning and development, incorporating customer favorites and seasonal ingredients.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Food Delivery Driver
DoorDash
11.2021 - 01.2024
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Barista
Starbucks
11.2018 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor Of Dental Science -
Pierce College
Puyallup, WA07-2028
High School Diploma -
Truman High School
Federal Way, WA06.2021
Skills
- Valid Driver's License
- Business Transactions
- Smartphone Use
- Time Management
- Customer Communication
- Flexible Schedule
- Quick Learner
- Food Running
- Table Setting
- Guest Engagement
Languages
- English
- Japanese
- Spanish
Timeline
Delivery Driver
amazon flex
07.2025 - Current
runner
Din Tai Fung
05.2025 - 07.2026
SERVER
Gen Korean BBQ
02.2024 - 07.2025
Food Delivery Driver
DoorDash
11.2021 - 01.2024
Barista
Starbucks
11.2018 - 06.2023
Bachelor Of Dental Science -
Pierce College
High School Diploma -
Truman High School