ILenis Zapata
Lafayette,IN
Summary
Adept Personal Banker with a proven track record at The Fountain Trust Company, excelling in relationship building and branch operations. Demonstrated success in enhancing customer satisfaction and loyalty through meticulous attention to detail and outstanding client relationship management. Achieved a consistent record of zero discrepancies in cash and vault management, underscoring a strong commitment to accuracy and client trust.
Overview
12
12
years of professional experience
Work History
Personal Banker
The Fountain Trust Company
Lafayette, IN
11.2012 - 05.2024
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Followed up with customers to gather feedback and provide additional assistance.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
Associate In Business Management - Accounting And Finance
Harrison College
Lafayette, IN10.2015
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Client relationship management
- Attention to detail
- Issues resolution
- Account maintenance
Languages
Spanish
Full Professional
Timeline
Personal Banker
The Fountain Trust Company
11.2012 - 05.2024
Associate In Business Management - Accounting And Finance
Harrison College