Ilfrin R. Moncion Perez
New York
Summary
Dynamic bilingual customer service representative with proven expertise at TrueShore SRL, adept at resolving complex inquiries and enhancing patient experiences. Recognized for exceptional communication and people skills, I excel in fast-paced environments, ensuring quality service and efficient problem resolution. Committed to delivering results and fostering positive relationships.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
TrueShore SRL
Miami
04.2022 - 08.2023
- Customer service representatives in a medical project assisting patients and medical centers with scheduling and ordering medical devices for patients.
- Enrolling patients in advanced medical care programs.
- Resolved customer inquiries through phone and email communication.
- Handled escalated issues with professionalism and empathy.
Bilingual Customer Service Representative
NEWTECH SRL
Florida City
01.2021 - 02.2022
Digital marketing and assisting customers and clients in the building and maintenance of websites.
Saw Operator
National Beef Packing co.
Selinsgrove
03.2009 - 02.2014
- This job specialized in the production and distribution of quality beef I was saw operator and also served as a go to men assisting and keeping an orderly production environment.
- This job specialized in the production and distribution of quality beef nationwide.
deboning and knifer
Farmers Pride inc.
Fredericksburg
05.2006 - 09.2008
- Deboning packing and maintaining logs of quality and production standards
- Maintaining production and quality of Farmers Pride Inc. Chicken for efficient delivery and consumption.
Education
High School Graduate - General Studies
Reading High School
Reading, Pennsylvania, U.S.A05-2005
Skills
- Bilingual
- English
- Spanish
- Communication
- Patience
- People skills
Certification
Google Coursera Fundamentals of I.T Certificate 11/16/2025
Timeline
Customer Service Representative
TrueShore SRL
04.2022 - 08.2023
Bilingual Customer Service Representative
NEWTECH SRL
01.2021 - 02.2022
Saw Operator
National Beef Packing co.
03.2009 - 02.2014
deboning and knifer
Farmers Pride inc.
05.2006 - 09.2008
High School Graduate - General Studies
Reading High School