Ilham Mohamed
Portland,OR
Summary
Accomplished Student Diversity Coordinator at Portland Community College Sylvania, adept in relationship building and work planning. Excelled in enhancing team productivity and support, evidenced by streamlined documentation systems and effective crisis intervention. Skilled in customer service and report writing, with a proven track record of improving service standards and fostering professional development.
Overview
4
4
years of professional experience
Work History
Student Diversity Coordinator
Portland Community College Sylvania
08.2023 - 01.2024
- Entered data for student scholarship and funding opportunities, generated personal reports, and produced various documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced workflow by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support student events.
- Managed social media platforms.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Provided crisis intervention services for students to address immediate safety concerns.
3D Graphic Designer
Fiverr
11.2020 - 06.2021
- Delivered under tight deadlines without compromising quality or attention to detail in 3D graphic designs.
- Designed creative digital displays used in online advertising for gaming platforms.
Service Crew Member
Panda Express
12.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Continuously engaged in learning opportunities such as workshops or trainings to improve personal performance within the role.
Education
Bachelor of Science - Cybersecurity
Oregon Institute of Technology
Klamath Falls, OR06.2028
No Degree - Credit Transfer of General Studies
Portland Community College
Portland, OR12.2023
High School Diploma -
Roosevelt High School
Portland, OR06.2021
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- Information Collection
- Report Writing
- Support Services
Languages
English
Native or Bilingual
Oromo
Native or Bilingual
Timeline
Student Diversity Coordinator
Portland Community College Sylvania
08.2023 - 01.2024
3D Graphic Designer
Fiverr
11.2020 - 06.2021
Service Crew Member
Panda Express
12.2019 - 03.2020
Bachelor of Science - Cybersecurity
Oregon Institute of Technology
No Degree - Credit Transfer of General Studies
Portland Community College
High School Diploma -
Roosevelt High School
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