Ilhan Attia
Dania Beach,FL
Summary
Restaurant Host at Luna Rosa, adept at enhancing customer satisfaction through efficient reservation handling and exceptional interactive communication skills. Proven ability to manage high-pressure situations while maintaining a welcoming atmosphere, ensuring optimal table turnover and guest engagement. Car detailer done by my friend and I, ran the business for a summer job providing excellent care to cars, promoted the business ok instagram, business cards and word to moith from our happy customers. I am also an A&P student mechanic looking to get their A&P license by February 2027. I am also a student pilot with over 60 hours of flight time. I am committed to earning what I do.
Overview
2
2
years of professional experience
Work History
Car Detailer
Myself
Delray Beach
02.2024 - 07.2024
- Detailed the interior of cars to professional standard
- Applied protective leather wax to enhance vehicle appearance and durability.
- Inspected vehicles for damages and identified areas needing attention.
- Communicated effectively with customers to understand their specific detailing needs.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles.
- Delivered consistent results while working independently on various makes/models/styles of cars.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
Restaurant Host
Luna Rosa
Delray Beach, FL
05.2022 - 07.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Supported team members during peak hours for efficient service.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FLA&P License - Airframe And Powerplant
Universal Technical Institute
Miramar, FLSkills
- Strong multitasking
- Greeting guest
- Seating arrangements
- Efficient coordination
- Reservation handling
- Interactive communication skills
- Cleaning and sanitation
- Customer service
- Car detailing
- Heavy lifting
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Car Detailer
Myself
02.2024 - 07.2024
Restaurant Host
Luna Rosa
05.2022 - 07.2022
High School Diploma -
Boca Raton Community High School
A&P License - Airframe And Powerplant
Universal Technical Institute