Iliana Ayala
Sacramento,CA
Summary
Organized and adaptable professional with a proven track record in scheduling, insurance verification, and customer service. I am committed to supporting clinical operations and enhancing patient satisfaction within healthcare environments. I have a strong ability to manage multiple tasks efficiently while maintaining a focus on quality and compassion. Eager to leverage skills to contribute positively to a dynamic healthcare team.
Overview
2027
2027
years of professional experience
Work History
Guest Relations Associate
UC Davis
4301 X St
03 2026 - Current
- Serve as a non-clinical liaison to provide essential support, guidance, and assistance to patients and their families as they navigate complex healthcare environments.
- Enhance patient and guest satisfaction by proactively identifying and addressing their needs, desires, and concerns.
- Manage entry point security and protocol by providing identification badges to all patients and guests at designated entry points.
- Promote an optimal patient experience by offering detailed information regarding the facility’s broad range of services and amenities.
- Focus on improving healthcare outcomes by acting as an effective communication link between patients, guests, and the healthcare team
Patient Service Representative 2
One Community Health
Sacramento, CA
09 2023 - 03 2026
- Provided courteous front-desk support, ensuring patients felt welcomed and assisted throughout the facility
- Scheduled appointments and delivered timely, accurate information to meet patient needs
- Verified and updated patient demographics, insurance eligibility, and collected co-payments
- Maintained strict patient confidentiality in compliance with HIPAA guidelines
- Addressed patient requests efficiently to minimize inconvenience for all parties
- Collaborated with team members and served as a reliable resource to peers
Retail Sales Associate
IKEA- West Sacramento
08.2021 - 09.2023
- Adapted quickly to changing situations to maintain efficient operations
- Supported department operations through effective multitasking and strong product knowledge
- Recommended alternative products, contributing to increased sales and repeat purchases
- Trained and supervised two new employees
Retail Sales Associate
Market Source
09.2020 - 05.2021
- Maintained a productive work environment through clear communication and effective multitasking
- Delivered accurate, solution-focused responses to customer inquiries to ensure satisfaction
- Consistently exceeded monthly sales quotas, generating 50+ phone and data plan purchases
Hostess and Cashier
IHOP
11.2019 - 03.2020
- Provided prompt food service while accurately taking orders and handling payments
- Served as the primary point of contact, driving customer engagement and repeat business
- Built strong relationships with guests and staff to ensure efficient, high-quality service
- Increased sales through effective menu recommendations and upselling
Education
High School Diploma - undefined
Hiram W. Johnson High School
06-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- EPIC
- Microsoft Excel
- Data Entry
- Conflict resolution
- Verbal and written communication
AWARDS AND ACKNOWLEDGEMENTS
Certified Phlebotomy Technician, BLS Certification, CPR Certification
Languages
Spanish
Professional Working
Timeline
Retail Sales Associate
IKEA- West Sacramento
08.2021 - 09.2023
Retail Sales Associate
Market Source
09.2020 - 05.2021
Hostess and Cashier
IHOP
11.2019 - 03.2020
High School Diploma - undefined
Hiram W. Johnson High School
Guest Relations Associate
UC Davis
03 2026 - Current
Patient Service Representative 2
One Community Health
09 2023 - 03 2026