Iliana Bennett
Aubrey,TX
Summary
WILLING TO IMMEDIATELY SELF-RELOCATE TO CHICAGO, IL UPON COMPLETION OF TRAINING.
Well trained in customer service and hospitality with 3 years of experience, seeking a Flight Attendant position and motivated to begin a career in aviation. Proven to work with diverse people, staying calm under pressure, and thrive in fast-paced environments where everyday brings new challenges. Confident in addressing customer concerns with patience, professionalism, and effective communication. Ready to bring commitment to safety, passion for aviation, and the dedication to creating memorable experiences to the team.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server / To-Go Specialist / Hostess
Prairie House Restaurant
Crossroads, TX
09.2025 - Current
- Managed up to 12 tables per 5-hour shift, serving groups varying 2-10 guests while adapting to different personalities and service demands in a fast paced environment.
- Coordinated 20+ to-go orders during peak periods, ensuring accuracy in order details and special requests to enhance customer satisfaction.
- Managed service during high-volume holidays, responding to increased guest needs with calmness and attentiveness to enhance overall dining experience.
- Welcomed guests warmly, managed seating flow, and created a professional and positive first impression as the face of the restaurant.
- Collaborated with a diverse team to communicate changing priorities and support smooth daily operations.
- Ensured compliance with safety and sanitation procedures while maintaining situational awareness to support a safe dining environment.
Cahsier/Server
Fuzzys Taco Shop
Prosper , TX
10.2024 - 12.2024
- Delivered friendly, professional customer service in a fast-paced setting.
- Processed cash register transactions accurately while maintaining professional conduct.
- Assisted customers with pickup orders and promptly resolved order issues to enhance satisfaction.
- Managed difficult customer interactions with patience and empathy, ensuring positive experiences.
- Applied problem-solving skills to fix order errors and meet customer needs.
- Facilitated clear communication with customers and team members to streamline service delivery.
- Adjusted to shifting priorities while maintaining a positive, service-focused attitude.
- Concluded employment due to unexpected and permanent business closure.
Retail Sales Associate
Old Navy
Prosper, TX
10.2023 - 06.2024
- Provided personalized service to diverse customers, addressing individual needs and concerns through effective communication and judgment.
- Facilitated seamless customer support during peak holiday and promotional periods, managing multiple customer interactions concurrently.
- Responded promptly to changing priorities, efficiently handling cashier, fitting room, inventory, and sales-floor responsibilities.
- Trained 3 new team members on procedures and service standards, strengthening communication and teamwork skills.
Education
Some College - General Studies
North Central Texas College
Denton, TX01-2025
High School Diploma -
Ray Braswell High School
Little Elm, TX05-2025
Skills
- Customer Service
- Safety Awareness
- Adaptability
- Communication
- Problem Solving
- Situational awareness
- Conflict Resolution, Multitasking
- Calm Under Pressure
- Customer service
- Order accuracy
Language
English - Native
Certification
- TABC
- Texas Food Handlers Certified
Timeline
Server / To-Go Specialist / Hostess
Prairie House Restaurant
09.2025 - Current
Cahsier/Server
Fuzzys Taco Shop
10.2024 - 12.2024
Retail Sales Associate
Old Navy
10.2023 - 06.2024
Some College - General Studies
North Central Texas College
High School Diploma -
Ray Braswell High School