Iliana Berroteran

Adaptable Quality Manager with a six-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. PR/HR with 14 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.

• Supervised team of 22 staff members.
• Achieved acceptance/denial by comparing bloodwork with potential policy holders attestations with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 20 IT profssionals in the development of HR/PeopleSoft.