Iliana Diaz
Fords
Summary
Desire the position of Bilingual Service Rep in a fast-paced work environment, bringing a wealth of experience in performing general administrative duties, including administrative, general secretarial and technical services for managers, project teams, and clients.
Overview
22
22
years of professional experience
Work History
Secretary II - PA ELECTROCARDIOLOGY
Hackensack Meridian Health
Perth Amboy
01.2022 - 05.2024
- Scheduled tests and communicated appropriate instructions regarding specific tests, registered patients, and presented signed prescriptions from physician.
- Performed non-nursing functions to enhance patient care quality in PA Electro cardiology department.
- Execute paperwork as necessary for each patient including patient charts, filing, and follow-up phone calls.
- Perform work to meet schedules and to facilitate quality team health care to patients.
- Typed and composed departmental correspondence using dictation and Dictaphone technology to ensure clear communication.
- Demonstrated courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers to foster a supportive environment.
Access Service Representative/Financial Counselor
Raritan Bay Medical Center
Perth Amboy
01.2019 - 01.2022
- Assisted self-pay patients in qualifying for state-funded programs, ensuring access to hospital services through "Charity Care" or temporary Medicaid.
- Evaluated and processed applications from initial submission to final approval, facilitating timely access to financial assistance.
- Handled incoming calls during scheduled shifts to assist patients and address inquiries.
- Conducted bedside visits to assess patient needs and provide support.
Remote Access Service Representative/Financial Counselor
Raritan Bay Medical Center
Perth Amboy
03.2020 - 05.2021
- Assisted self-pay patients in qualifying for state-funded programs for hospital services, enhancing access to necessary medical care.
- Evaluated and processed applications, ensuring timely approvals for financial assistance.
- Responded to calls on scheduled dates, providing assistance to patients.
Access Service Representative
Riverview Medical Center
Red Bank
01.2014 - 01.2019
- Working with patients and their families to create and maintain accurate electronic records while assisting them in navigating and interpreting financial and insurance information along the way.
- Assisted patients in interpreting financial/insurance data and in the completion of appropriate forms and paperwork.
- Assisted patients/customers in obtaining essential department information to enhance their experience.
- Provided clerical and telephone support to the department and performed computer input of records.
- Guided patients in interpreting financial/insurance data and completing necessary forms and paperwork.
Phlebotomist
Riverview Medical Center
Red Bank
01.2002 - 01.2014
- Prepared patients for examination by having them properly draped, obtaining vital signs, verifying referral information, and taking detailed history.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments, and changing solutions to ensure a clean and efficient environment.
- Processed physician orders, including laboratory, x-ray, EKG, and scheduled all same day test and appointments, prepared all forms and requisitions as needed by physician.
- Assisted with office procedures by monitoring patient flow, screening calls, maintaining sample drug list, and ordering necessary supplies to support efficient operations.
- Assisted medical care providers with routine and specialized procedures, administration of medication, and performed tests.
- Processed physician orders for laboratory, x-ray, and EKG, scheduling same-day tests and appointments, and preparing all required forms and requisitions to facilitate timely patient care.
Education
Medical Assistant -
Sanford Brown College
Iselin, NJSkills
- Patient scheduling
- Medical terminology
- Document management
- Accuracy
- Attention to detail
- Time management
- Computer literate
- Proactive
- Strong interpersonal skills
- Customer service
- Healthcare regulations
- Problem solving
- Communication skills
- Office administration
- Electronic health records
- Appointment scheduling
- Patient documentation
- Team collaboration
- Patient advocacy
- Confidentiality
Awards
- Frequent recognition within Riverview Medical Center as a Shooting Star recipient.
- Team recognition within Riverview Medical Center lab for above and beyond service to patients.
Remote Work Experience
Remote Access Service Representative/Financial Counselor, Raritan Bay Medical Center, Perth Amboy, NJ, 03/01/20, 05/31/21, Assist self-pay patients for review in qualifying for a state funded program for hospital services 'Charity Care' or temporary Medicaid., Evaluate and process applications from start to finish., Take calls on assigned dates.
Timeline
Secretary II - PA ELECTROCARDIOLOGY
Hackensack Meridian Health
01.2022 - 05.2024
Remote Access Service Representative/Financial Counselor
Raritan Bay Medical Center
03.2020 - 05.2021
Access Service Representative/Financial Counselor
Raritan Bay Medical Center
01.2019 - 01.2022
Access Service Representative
Riverview Medical Center
01.2014 - 01.2019
Phlebotomist
Riverview Medical Center
01.2002 - 01.2014
Medical Assistant -
Sanford Brown College