ILIANA ESTRELLA
Queens,NY
Summary
Bilingual sales and customer service professional with experience supporting guests, showroom visitors, and fast-paced service teams. Handles customer needs, multitasking, follow-up, and organized support while maintaining a reliable, professional presence.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Consultant
Starks Ford of Queens
Woodside, New York
05.2026 - Current
- Welcomed incoming customers and supported sales and service efforts to help drive revenue.
- Assisted Queens Ford showroom customers with vehicle choices and purchase options.
- Showed Ford model features and financing options on showroom floor.
- Reviewed customer needs and preferences to suggest suitable products.
- Listened to customers, identified needs, and directed them to best services.
- Showed Starks Ford inventory features during test drives and walkarounds.
- Made cold calls to prospective customers to introduce products and services.
- Completed sales paperwork and checked customer information for transactions.
- Followed up with prospects through calls, emails, and dealership visits.
Server
Piston Diner
04.2025 - 10.2025
- Delivered exceptional customer service while managing multiple tables and guest requests ensuring a positive dining experience.
- Manage a section of tables, including taking orders and serving food and beverages.
- Delivered meals promptly and checked guest satisfaction throughout the dining experience.
- Coordinate with kitchen and bar staff to deliver orders quickly and accurately.
- Maintain a clean and organized work area throughout shifts.
CEO Personal Assistant
AVC Media Group
Woodbury Heights, NJ
01.2025 - 09.2025
- Organized meetings for executives and team members.
- Maintained organized digital files and documentation for easy access.
- Collaborated with team members to prepare materials for client presentations.
- Developed creative solutions for complex problems facing the organization.
- Prepared documents, presentations, and correspondence for client and internal use.
- Organized confidential files, contracts, and records for AVC Media Group operations.
- Scheduled interviews and appointments.
MAIL PROCESSOR
Staff Mark
Swedesboro, NJ
12.2024 - 02.2025
- Sorted and organized incoming mail for efficient processing and distribution.
- Process over 400 pieces of mail per hour in a fast paced environment.
- Lifted, loaded, and moved mail containers through processing areas.
- Scanned mail items into tracking systems for Staffmark records.
- Inspected packages for proper packaging materials and labels before sending out.
Host
Applebee's
Beckett, NJ
07.2023 - 09.2024
- Greet and seat guests, manage waitlists, and optimize seating charts to ensure smooth service and minimal wait times.
- Bus tables and inspect dining areas to confirm cleanliness and proper table settings.
- Coordinate seating arrangements with a strong focus on problem-solving.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
SERVER ASSISTANT
Lucien's
Berlin, NJ
03.2024 - 06.2024
- Maintained a clean and organized dining area by bussing tables, sweeping floors, and restocking supplies.
- Delivered food and beverages to tables while providing friendly customer service.
- Ensured a pleasant dining experience for guests.
- Assist with event setup and maintain common areas.
- Refilled drinks and provided initial table service, including water, coffee, and rolls.
Education
Bachelor of Arts (B.A.) - Criminal Justice Candidate
Rowan University
Glassboro, NJ05-2027
High School Diploma -
Robert F Kennedy Community Highschool
Flushing, NY01-2022
Skills
- Sales techniques
- Sales Presentation
- Product Knowledge
- Exceptional customer service
- Bilingual
- Multitasking proficiency
- Teamwork
- Performance improvement
- Reliable
- Strong work ethic
Certification
Social and Behavioral Conduct of Research, General Labratoy Safety Training
LANGUAGES
Spanish, Intermediate, Family
EDUCATION
Awards & Honors, Honor Roll
Timeline
Sales Consultant
Starks Ford of Queens
05.2026 - Current
Server
Piston Diner
04.2025 - 10.2025
CEO Personal Assistant
AVC Media Group
01.2025 - 09.2025
MAIL PROCESSOR
Staff Mark
12.2024 - 02.2025
SERVER ASSISTANT
Lucien's
03.2024 - 06.2024
Host
Applebee's
07.2023 - 09.2024
Bachelor of Arts (B.A.) - Criminal Justice Candidate
Rowan University
High School Diploma -
Robert F Kennedy Community Highschool