Iliana Fuentes
414 East Elm Street, Avon Park,FL
Summary
Experienced customer service professional seeking a remote customer support position to leverage my skills in technical problem-solving, effective communication, and customer satisfaction to enhance user experiences and contribute to the success of the organization.
Overview
10
10
years of professional experience
Work History
IDEA Clerk 2
Avon Park High School
Avon Park, FL
12.2022 - Current
- Plan IEP and manifestation meetings, manage high phone call volumes, and coordinate communication between the school board, parents, teachers, students, and government officials
- Work closely with students with special needs, deescalate high-stress situations, and monitor students
- Participate in testing and coverage, use PEER and Skyward software, and manage and organize student files
- Handle confidential documents, work with fax machines and printers, and use multiple computer screens simultaneously
- Communicate with school board employees using FirstClass and work with out-of-county schools for student information
- Participate in meetings, monitor part of the campus in the mornings, and help students reach their goals
- Work off-hours for campus events and handle physical labor tasks
- Collaborate closely with school board therapists.
Welcome Center/Guard Shack Security
Avon Park High School
Avon Park, FL
08.2021 - 12.2022
- Monitored campus security, checked in visitors, followed emergency procedures, and managed emergency situations
- Watched for suspicious activity, reported incidents, and documented time stamps
- Operated 200 cameras using HikCentral software throughout the school year.
Lash Consultant
Amazing Lash Studio
Lake Mary, FL
08.2019 - 12.2020
- Managed front desk duties, consulted guests, and sold memberships
- Handled customer complaints and maintained social media presence
- Counted cash and ensured accurate financial records as closer.
Receptionist/Sales Consultant
MassageLuxe Spa
Lake Mary, FL
12.2019 - 05.2020
- Performed front desk duties, consulted guests, and sold memberships and gift cards
- Managed customer service inquiries and handled EFT calls
- Counted cash and ensured accurate financial records as closer.
Sales/Stock Associate
Ross
Sanford, Florida
03.2019 - 08.2019
- Operated warehouse, assisted in truck deliveries, and managed cash transactions
- Monitored dressing room and handled customer service inquiries.
Dental Assistant/Smile Guide
Smile Direct Club
Orlando, Florida
08.2017 - 09.2018
- Conducted iTero 3D scans and one-on-one consultations, improving patient experience
- Documented patient information, assisted with aligner issues, and managed payments
- Supported phone operations and patient check-ins, ensuring smooth clinic workflow.
Waitress
Uno’s Pizzeria and Grill
Orlando, Florida
03.2017 - 07.2017
- Provided excellent service, assisted in the bar, and managed cash transactions
- Delivered food during peak hours, enhancing customer satisfaction through efficient service.
Hostess/Waitress/Kitchen
Ruby Tuesday
Sebring & Deltona, FL
11.2014 - 03.2017
- Hosted and performed food prep, ensuring high-quality customer experiences
- Managed catering deliveries and maintained the salad bar, contributing to efficient kitchen operations
- Certified Trainer, responsible for training new employees, improving overall staff performance.
Education
General Studies -
South Florida State College
Avon Park, FL01.2015
High School Diploma -
Avon Park High School
Avon Park, FL01.2013
Skills
- Customer Service
- Problem-solving
- Handling complaints
- Selling memberships
- Social media management
- Technical Support
- PEER
- Skyward
- HikCentral
- FirstClass
- Office Skills
- Various office machinery
- Phone handling
- Cash management
- Managing multiple computer screens
- Physical Abilities
- Lift up to 50 lbs
- Ability to work under pressure
- Flexibility
Timeline
IDEA Clerk 2
Avon Park High School
12.2022 - Current
Welcome Center/Guard Shack Security
Avon Park High School
08.2021 - 12.2022
Receptionist/Sales Consultant
MassageLuxe Spa
12.2019 - 05.2020
Lash Consultant
Amazing Lash Studio
08.2019 - 12.2020
Sales/Stock Associate
Ross
03.2019 - 08.2019
Dental Assistant/Smile Guide
Smile Direct Club
08.2017 - 09.2018
Waitress
Uno’s Pizzeria and Grill
03.2017 - 07.2017
Hostess/Waitress/Kitchen
Ruby Tuesday
11.2014 - 03.2017
General Studies -
South Florida State College
High School Diploma -
Avon Park High School
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