Josephine Mchenry
Houston
Summary
Reliable and hardworking professional with over 10 years of experience in customer service, front office administration, warehouse operations, and retail environments. Skilled in multitasking, communication, problem-solving, and providing excellent service in fast-paced settings. Proven ability to support teams, maintain organization, and ensure daily operations run smoothly.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Front Desk Clerk IDEA Public Schools
IDEA Public Schools
Houston
08.2024 - 09.2025
- Greeted students, parents, and visitors while maintaining a welcoming front-office environment.
- Managed incoming calls, emails, and visitor logs.
- Provided administrative support to staff and assisted with daily school operations.
- Maintained confidentiality of student and staff information.
Package Handler / Warehouse Associate FedEx Ground
FedEx ground
Houston
05.2023 - 07.2024
- Loaded and unloaded packages from trucks and conveyor belts.
- Sorted packages by size and destination for efficient processing.
- Operated package scanning equipment to track shipments accurately.
Office Clerk Houston ISD
Houston Independent School District, HISD
Houston
08.2015 - 02.2024
- Performed clerical duties including filing, data entry, attendance tracking, and record maintenance.
- Assisted administrators, teachers, and parents with documentation and office needs.
- Handled high-volume front office traffic while maintaining professionalism.
- Supported scheduling, communication, and organization of school operations.
Checker / Cashier
Fiesta Market
Houston
04.2015 - 03.2016
- Operated POS systems accurately and efficiently.
- Delivered exceptional customer service in a fast-paced retail environment.
- Balanced cash drawers and processed transactions with attention to detail.
Cashier / Sales Associate (Seasonal)
Fallas Paredes
Houston
10.2014 - 12.2014
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations, ensuring balanced drawers at end
- Maintained clean and organized sales floor.
Crew Trainer / Cashier
McDonald’s
Houston
02.2011 - 08.2013
- Trained new crew members on operational procedures and customer service standards.
- Assisted in daily operations by ensuring cleanliness and organization of workstations.
- Demonstrated proper food preparation techniques to maintain quality and safety standards.
Education
High School Diploma Contemporary Learning Center High School
Houston, TxSkills
- Customer Service & Front Desk Support
- Office Administration & Data Entry
- Multitasking & Organization
- Communication & Team Collaboration
- Cash Handling & POS Systems
- Warehouse Operations & Safety Awareness
- Time Management & Reliability
Timeline
Front Desk Clerk IDEA Public Schools
IDEA Public Schools
08.2024 - 09.2025
Package Handler / Warehouse Associate FedEx Ground
FedEx ground
05.2023 - 07.2024
Office Clerk Houston ISD
Houston Independent School District, HISD
08.2015 - 02.2024
Checker / Cashier
Fiesta Market
04.2015 - 03.2016
Cashier / Sales Associate (Seasonal)
Fallas Paredes
10.2014 - 12.2014
Crew Trainer / Cashier
McDonald’s
02.2011 - 08.2013
High School Diploma Contemporary Learning Center High School